MacOS Engineer

• Serve as the Level 3 escalation point for complex macOS-related incidents and problem management, ensuring timely resolution, root cause analysis, and service restoration for high-priority issues.
• Manage, maintain, and enhance enterprise-scale Mobile Device Management (MDM) environments using tools such as Jamf and Workspace ONE.
• Develop scripting and automation solutions to streamline operational tasks, improve endpoint visibility, reduce manual effort, and accelerate issue remediation.
• Collaborate closely with Security, Networking, and Service Desk teams to standardize support processes, improve documentation, and strengthen L1/L2 operational capabilities.
• Monitor overall device fleet performance and compliance metrics, including patch management, endpoint health, and incident trends, while driving continuous service improvements.
• Support cross-platform troubleshooting and interoperability, including exposure to VDI and Citrix environments, while coordinating with Windows support teams where required.
• Prepare and maintain detailed technical documentation, operational runbooks, knowledge articles, and change/release records in line with organizational standards.

Do you have experience in macOS?, * Experience supporting or administering VDI and Citrix technologies such as Citrix Workspace and Virtual Apps & Desktops.

• Exposure to Windows desktop environments, Intune, and cross-platform device interoperability.
• Familiarity with endpoint security solutions including CrowdStrike, EDR tools, vulnerability management, and CIS-based device hardening practices.
• Understanding of CI/CD pipelines, Git/version control systems, configuration-as-code methodologies, and automated testing frameworks.
• Experience working with monitoring and logging tools such as Splunk, with a focus on operational analytics and proactive issue management.

Core Competencies:

• Self-motivated professional with strong ownership mindset and proactive execution approach.
• Advanced analytical and troubleshooting skills with the ability to systematically resolve complex technical issues.
• Strong documentation, technical writing, and runbook development capabilities.
• Customer-focused approach emphasizing service reliability, usability, and user experience.
• Continuous learning mindset with interest in automation, engineering innovation, and leadership growth opportunities.

$65 - $70 an hour - Contract