Information Technology Systems Specialist

The IT Systems Specialist provides technical support and operational services for district technology systems, endpoints, and infrastructure. This position is responsible for diagnosing and resolving incidents and service requests, supporting classroom and administrative technologies, and ensuring adherence to district standards and service management practices. The IT Systems Specialist delivers high-quality customer service while maintaining reliable, secure, and user-centered technology services that support district instructional and business needs., Endpoint & User Support

• Respond to and resolve service requests and incidents related to desktops, laptops, printers, and classroom technologies.
• Perform hardware diagnostics, repair, replacement, and lifecycle support for district devices.
• Provide end-user support for district systems, including account access, password resets, and application troubleshooting.
• Support device imaging, deployment, and asset tracking in alignment with district standards.

Systems & Account Administration

• Perform user account administration, including Active Directory, Microsoft 365/Exchange, and related systems.
• Support Group Policy application, permissions, and access control based on established standards.
• Assist with the administration and support of core services, including DNS, DHCP, and file services.
• Execute tasks within endpoint management systems (e.g., SCCM/MECM, Intune).

Network & Infrastructure Support

• Troubleshoot basic network connectivity issues, including wired, wireless, and peripheral devices.
• Support network infrastructure components such as switches, routers, and IP telephony systems.
• Monitor and assist with maintaining system performance and availability.
• Escalate complex infrastructure issues following established protocols.

Service Management & Operations

• Manage assigned tickets through their lifecycle, ensuring timely resolution and proper documentation.
• Follow IT service management practices, including incident, request, and escalation procedures.
• Maintain accurate records of work performed, configurations, and resolutions.
• Adhere to district IT standards, policies, and security practices.

Customer Service & Collaboration

• Deliver professional, responsive customer service to staff, students, and departments.
• Communicate technical information clearly to non-technical users.
• Collaborate with cross-functional IT teams to support district-wide initiatives and changes.
• Build and maintain positive working relationships with school sites and departments.

Continuous Improvement & Compliance

• Identify recurring issues and communicate trends to supervisors for further analysis.
• Follow cybersecurity best practices, including secure handling of accounts and devices.
• Participate in training and professional development to maintain current technical knowledge.
• Support district compliance requirements related to data privacy and acceptable use., * Rarely: The activity or condition occurs less than 10% of the time.?
• Occasionally: The activity or condition occurs 10-30% of the time.?
• Frequently: The activity or condition occurs 30-60% of the time.?
• Continuously: The activity or condition occurs more than 60% of the time.

Do you have experience in Driving?, Do you have a Associate’s degree?, Any combination of education and experience that could likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

Education: Equivalent to an associate degree in Information Technology, computer science, or a closely related field required.

Experience: Three (3) years of experience providing technical support in a networked environment required. Experience in K-12, higher education, or public sector environments is preferred.

Licenses/Certificates: Possession of or ability to obtain a State of Nevada class C driver’s license with driving record acceptable to the District required. Relevant certifications preferred (e.g., CompTIA A+, Network+, Microsoft Fundamentals, or equivalent). Must be able to pass the in-house IT Specialist test with a score of 70% or higher., * IT service management fundamentals (incident, request, escalation, and ticket lifecycle best practices).

• Endpoint management, including imaging and deployment tools (e.g., SCCM/Intune).
• Active Directory, Microsoft 365/Exchange, and identity/access management concepts.
• Network fundamentals, including DNS, DHCP, TCP/IP, and common network protocols.
• Desktop and laptop hardware, including diagnosis, repair, and replacement procedures.
• Cybersecurity fundamentals, including password security, patching, and endpoint protection practices.
• District IT standards, procedures, and acceptable use policies.

Skill in:

• Troubleshooting and resolving complex technical issues across endpoints, applications, and basic network systems.
• Using remote support tools, administrative consoles, and system management platforms.
• Prioritizing and managing assigned work based on urgency and service expectations.
• Applying logical, analytical, and problem-solving techniques.
• Documenting work clearly and maintaining accurate ticket records.
• Delivering effective customer service in a technical support environment.

Ability to:

• Follow established procedures, standards, and escalation paths.
• Communicate technical information clearly to non-technical users.
• Manage multiple tasks and adapt to changing priorities.
• Work independently and collaboratively within a team environment.
• Build positive relationships with staff, students, and stakeholders.
• Maintain professionalism, confidentiality, and sound judgment.

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Paid holidays, Grade 24

Sch A: $27.50 (entry step) Sch B: $33.08 (entry step)

Salaries are subject to adjustment and may increase and decrease each fiscal year. New employees hired by Washoe County School District are normally placed on the entry step of the grade of the position. View the salary schedules here. Range/Grade 24 Additional Job Information

This position is for the 2026/27 school year with an anticipated contract start date after July, 1st 2026.

Benefit packages are available for all employees, eligible employees who are regularly scheduled to work 27.5 hours per week or more receive full benefits of the District which include but are not limited to;

• No waiting period on Medical, Dental, Vision and Life InsuranceEmployees may select an insurance plan wherein WCSD contributes 100% of insurance premiums.
• Sick Leave, Holiday Pay and Vacation Pay
• Public Employees Retirement System (PERS). Contribution options will be explained in detail during the New Employee Orientation.
• Salary Increases
• Longevity Bonuses
• Guidance Resources
• And More - Visit our Benefits page for more information.
• Please be advised health insurance premiums are paid by employees at a prorated percent for those working less than full time.

New employees will be fingerprinted upon hire and will have $58.50 deducted from their first paycheck to help defray the cost of fingerprinting. Fingerprint fees are subject to change. Your job offer is conditional until a report is returned from the FBI and Nevada Department of Public Safety that meets the standards of WCSD for employment purposes.

Any applicant who would like to request a reasonable accommodation in any step of the selection process should contact Human Resources at (775) 348-0321.