Product Support Engineer

Across the company they recruit the best so it is anticipated you will possess a good technical degree from a respected university and be familiar with a range of technologies.

This is an exciting and challenging role, within a small and dynamic team, inside a supportive company culture. Their package will be competitive dependent on the benefits you can bring to the company, and includes bonus and company pension scheme.

This Product Support Engineer role requires replication of the client’s setup in the lab. Many queries will not require such involvement but often you will be creating a mirror setup so you can investigate an issue in depth. The company has an established support team hence excellent training will be given on their products. Broad understanding of mechanical, electronics and software would be advantageous but again they can provide training in your weaker area.

As you might expect this is a customer facing role though unlike some roles this offers the chance for world travel when sensible.

It is likely you already have experience in a support role, though what is more important is your ability to interact with clients and react on their concerns. This position is about relationship management over long periods as you will be involved with the company’s customers at the early design phases of their bespoke systems then support them through beta trials.