Senior MSP Cloud Infrastructure & Network Engineer

We are seeking a highly experienced Senior MSP Cloud Infrastructure & Network Engineer to serve as a senior technical resource in a fast-paced, high-profile environment. This role will provide expert-level support and leadership across cloud infrastructure, enterprise networking, Microsoft 365, Azure environments, endpoint management, and cybersecurity operations. You will drive the resolution of complex business-critical infrastructure issues while acting as a technical lead and trusted advisor to clients.

The ideal candidate will possess deep expertise in cloud and hybrid infrastructure environments, including Microsoft Azure, Microsoft 365 security, Intune/MDM, identity management, and enterprise networking. This individual should be equally comfortable troubleshooting advanced networking issues, securing cloud environments, managing endpoint policies, and supporting modern Microsoft infrastructure ecosystems.

Our ideal candidate is a polished, professional engineer who can communicate effectively with executive stakeholders and deliver high-value technical outcomes in complex enterprise environments., * Lead support and administration for Microsoft 365, Azure AD/Entra ID, hybrid identity environments, Windows Server infrastructure, and cloud-based collaboration/security platforms.

• Manage and support Microsoft Intune, endpoint security policies, device compliance, conditional access, mobile device management (MDM), and endpoint provisioning across Windows environments.
• Administer and troubleshoot Microsoft 365 security technologies, including Defender, MFA, Conditional Access, Exchange Online Protection, and identity security best practices.
• Leverage tools such as FortiGate, Palo Alto, Azure, AWS, Microsoft 365, Intune, and Microsoft security technologies.
• Serve as the primary escalation point for all high-complexity network and infrastructure issues across LAN/WAN, VPN, wireless, and security systems.
• Lead the design, implementation, and management of enterprise network solutions, including routing, switching, VLANs, and segmentation.
• Perform advanced troubleshooting of TCP/IP, DNS, DHCP, VPN, firewall rules, BGP/OSPF, and related protocols.
• Install, configure, and maintain core network appliances such as firewalls, switches, and wireless controllers (e.g., Fortinet, Palo Alto, Cisco).
• Drive performance tuning, monitoring, and capacity planning for network infrastructure.
• Support and secure remote access solutions, including VPN, SSL VPN, and SSO integrations.
• Collaborate with MSP engineering teams and third-party vendors to resolve network and service-related escalations.
• Oversee network security operations, including firewall policy management, segmentation, EDR tools, and vulnerability remediation.
• Lead technical implementations for client-specific networking projects, including upgrades, expansions, and migrations.
• Own and manage documentation, network diagrams, asset tracking, ticket resolution, and knowledge base updates.
• Deliver white-glove support to VIP and executive users, especially in high-availability environments.
• Identify recurring issues and recommend/implement proactive solutions to optimize network uptime and performance.
• Stay current with evolving threats and technologies, applying best practices in cybersecurity and enterprise networking.

Do you have experience in Windows?, * 10+ years of IT support experience, with 5+ years in a senior networking-focused or Level 3 technical role.

• Strong hands-on experience supporting Microsoft 365 environments, including Exchange Online, Teams, SharePoint, Azure AD/Entra ID, Intune, Conditional Access, MFA, and endpoint/device management.
• Experience managing hybrid cloud infrastructure environments across Azure and on-premises systems.
• Experience supporting Microsoft security ecosystems including Microsoft Defender, endpoint protection, identity security, and zero-trust best practices.
• Expert-level knowledge in routing/switching, VPN, and firewall configuration and troubleshooting.
• Experience deploying and managing enterprise network environments, including both cloud and on-premises components.
• Strong experience with Windows Server platforms (2016, 2019, 2022) and Active Directory.
• Deep understanding of network protocols (TCP/IP, DNS, DHCP), NAT, port forwarding, and subnetting.
• Hands-on experience with security technologies including firewalls, IDS/IPS, EDR, MFA, and compliance best practices.
• Strong PowerShell scripting or automation experience.
• Experience with ITSM tools (e.g., ServiceNow, ConnectWise, HaloPSA) and network monitoring platforms.
• Strong written and verbal communication skills; able to present complex networking concepts to executives.
• Ability to work independently and lead projects from design to implementation.
• Preferred certifications: Cisco CCNA/CCNP, Fortinet NSE, CompTIA Security+, or equivalent.
• Preferred: Microsoft Certified: Windows Server Hybrid Administrator Associate or similar.

Desired Qualifications

• Advanced knowledge of Microsoft Intune, endpoint policy management, Autopilot, mobile device management (MDM), and modern workplace administration.
• Prior experience supporting executive stakeholders in industries such as legal, finance, or media.
• Familiarity with ITIL practices and service delivery methodologies.
• Experience with network management and configuration via tools such as Aruba, Meraki, Cisco DNA, or SD-WAN.
• Exposure to AV/VC systems like Zoom Rooms or Microsoft Teams Rooms.
• Track record of mentoring junior engineers and contributing to team development.
• Project leadership experience or exposure to formal methodologies (Agile, PMP, etc.).

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance