Production Engineer Support - Java

Provide production support for Java-based services and data-driven applications, including incident triage, root-cause analysis, and remediation. Build automation to reduce manual operational work (alerts, self-healing actions, runbooks, deployment checks, and routine maintenance). Write and optimize SQL for troubleshooting, data validation, reconciliation, and performance analysis; partner with database teams as needed. Improve service reliability through proactive problem management, capacity planning, and performance tuning.

Bachelor’s degree in Computer Science, Engineering, or equivalent experience. 2+ years of experience in production support, site reliability, or operations engineering for enterprise applications. Strong Java fundamentals and ability to debug application behavior using logs, stack traces, and runtime metrics. Strong SQL skills (joins, aggregations, query optimization) and experience working with relational databases in production contexts. Demonstrated experience building automation using scripting (e.g., Python, Bash, PowerShell) and/or CI/CD pipelines. Familiarity with operational best practices: incident management, problem management, change control, and post-incident reviews. Ability to work under pressure, communicate clearly during incidents, and collaborate across teams.