Assistant Manager of Enterprise Architecture - Information Technology Services

Information Technology Services (ITS), the central IT provider at the University at Albany seeks applicants for an Assistant Manager of Enterprise Architecture to lead and manage the daily operations of the Enterprise Architecture group. The Assistant Manager coordinates staff assignments, ensures timely handling of tickets and project tasks, and confirms standards and governance processes are consistently applied in everyday work.

This is a management and operations oversight role in support of the group rather than a technical role. By focusing on daily operations, the Assistant Manager ensures execution is consistent and reporting is reliable. They provide day-to-day supervision of the staff in the Enterprise Architecture group, facilitate the Architecture Review Board (ARB), and produce the operational reporting that keeps EA work visible and on schedule.

Primary Responsibilities:

• Lead and manage direct reports
• Provide day-to-day supervision of EA staff, including regular one-on-ones, workload review, coaching, and task follow-up.
• Monitor EA work queues, assign work, follow up on aging items, and escalate stalled work to the Associate Director.
• Confirm that staff enter timely and accurate updates in line with ITS work management policies and procedures.
• Provide guidance, support, and performance feedback to assure goals, programs, activities, and personnel practices are consistent with and contribute to the University’s mission.
• Lead employees for maximum performance and dedication, fostering a positive and productive work environment.
• Complete performance management feedback and goals timely and per requirements, offering constructive feedback and developing improvement plans.
• Coordinate resources and assignments of the group
• Coordinate staff assignments for projects, Non-Standard Requests, Technology Risk and Compliance (TRC) requests, ARB reviews, consultations, and operational service requests.
• Balance competing demands and bring major priority conflicts to the Associate Director early.
• Serve as project manager for assigned EA initiatives
• Manage selected EA-led or operational projects from intake through completion.
• Monitor active projects to confirm Technical Leads are engaged, providing meaningful updates, and driving progress.
• Produce operational reporting
• Report on workload, ticket aging, ARB activity, assignments, and staff capacity.
• Provide a current view of EA throughput and capacity to support planning and prioritization.
• Facilitate the Architecture Review Board (ARB)
• Prepare agendas, run readiness checks, capture meeting notes, track action items, and complete routine follow-up.
• Ensure ARB decisions are documented and communicated to the staff responsible for carrying them out.
• Support the Associate Director, who retains ARB ownership and final architecture decision-making authority.
• Support standards, governance, and strategic priorities
• Coordinate reviews of architecture and documentation standards and track updates through to completion.
• Confirm that approved standards and governance processes are applied in daily EA work.
• Coordinate staff involvement in strategic initiatives such as AI adoption, cloud adoption, and Student Information System modernization.
• Other reasonable duties as assigned
• Perform other reasonable duties as assigned in support of ITS operations and University needs.

Functional and Supervisory Relationships:

• Reports to: Associate Director of Enterprise Architecture
• Supervises the following positions: Sr. Systems Architects and Systems Architects, * Must report to campus in-person on Mondays, Wednesdays, Fridays, and as needed. This position is eligible to telecommute on Tuesdays and Thursdays, with supervisory approval, following a probationary period to be determined by the supervisor., Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that UAlbany is not an E-Verify employer.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three years; and disclosures regarding the University’s current campus security policies. The University at Albany’s Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to New York Labor Law 194-a, the University will not seek, request, or rely upon an applicant’s wage or salary history in determining whether to interview, hire, or establish compensation for an applicant. Applicants are not required to provide wage or salary history information as a condition of employment consideration. Salary history may only be verified in the limited circumstances permitted by law.

• Strong leadership and team management skills with the ability to motivate, develop, and retain staff.
• Excellent analytical, critical thinking, and problem-solving skills with the ability to quickly grasp complex business processes.
• Superior written and verbal communication skills, including the ability to present complex information to diverse audiences.
• Ability to cultivate and maintain collaborative relationships with stakeholders at all levels, from campus leadership to front-line staff.
• Proficiency in project management concepts and the ability to manage multiple priorities in a dynamic environment.
• Knowledge of information technology trends, emerging technologies, and their application in higher education settings.
• Ability to work effectively with limited supervision and within a team environment.
• Ability to produce meaningful metrics, dashboards, and executive-level reporting on team performance and project outcomes.
• Ability to organize work, prioritize tasks, and manage multiple and changing priorities, ensuring timely delivery, high quality, and attention to detail.
• Ability to engage with customers to analyze, document, and translate business requirements into effective technical designs, workflows, business processes, and specifications.
• Familiarity with service management and work management practices and tools.
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role., * A Bachelor’s degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.
• At least five years of full time professional experience in information technology.
• At least two years of professional supervisory experience., * Master’s degree from a college or University accredited by the US Department of Education or internationally recognized accrediting organization. Experience working in a university or similarly complex organization., * Typical office environment
• Available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.

The University at Albany is a Carnegie-classified Research 1 institution driven by academic excellence, pioneering research and scientific discovery, and service to community. UAlbany’s world-class faculty experts and approximately 17,500 students are creating new knowledge in fields such as artificial intelligence, semiconductor engineering, atmospheric and environmental sciences, cybersecurity, public health, public administration and social welfare while deepening our understanding of our world through scholarship and creative activity in the social sciences and humanities. As one of the most diverse public research institutions in the nation, the University is a national leader in public engagement, educational equity and social mobility. For over 180 years, UAlbany has molded bright, curious and engaged students and launched them toward success., Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany’s broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of approximately 17,000 students in nine schools and colleges across three campuses.

The University at Albany, SUNY, offers exciting and rewarding careers to those who seek opportunities to grow and excel. Driven by a passion for excellence and a desire to make a positive impact on the community and the world, UAlbany is one of the nation’s most diverse public R1 institutions. Our dedicated employees are fueled by a unique mix of academic excellence, internationally recognized research and a profound sense of purpose. We offer exceptional benefits, such as dental, vision and health insurance, retirement plans, competitive pay, generous paid time off, tuition waivers, access to athletic facilities and mass transit, and more.

Located in Albany, New York, New York State’s capital, the University is convenient to Boston, New York City and the Adirondacks. Albany has been named one of the best places to live in the country by U.S. News and World Report. New York’s capital city is at the center of upstate’s Capital Region, which is home to over 1 million people. More than 17,000 students and 4,000 employees study and work on UAlbany’s three campuses. Excellent restaurants, shopping, museums, parks, concerts, food trucks, bike trails, theatre and even cross-town sports rivalries are all part of what makes this area so unique. The Capital Region is within reach of exceptional skiing, snowboarding and hiking in the Adirondacks, Catskills and Berkshires. New York City, Boston and Montreal are all about 3 hours away from Albany and easily accessible by bus or train.