ServiceNow Systems Administrator, Mid

Your combination of people skills and ServiceNow administration knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology of our clients? We’re looking for a system administrator who specializes in ServiceNow platform administration to help us operate and maintain our client’s ServiceNow platform.

What You’ll Work On:

• Perform configuration, customization, and routine maintenance of the ServiceNow platform to ensure reliable performance and stability.
• Support the implementation and testing of new modules, applications, and enhancements based on business requirements.
• Assist in gathering, documenting, and refining technical specifications and workflows in coordination with IT and business stakeholders.
• Apply established best practices for ServiceNow administration, including system security, user access, and data integrity.
• Troubleshoot and resolve incidents and service requests related to the ServiceNow platform, escalating complex issues to senior administrators as needed.
• Configure and maintain core ITSM processes and the Configuration Management Database (CMDB), supporting data accuracy and integrity.
• Support system upgrades, patches, and routine maintenance activities to keep the platform current and secure.
• Create and maintain documentation for system configurations, processes, and procedures.
• Monitor system performance metrics and report issues and recommendations for improvement to senior administrators.
• Stay current with ServiceNow features and updates relevant to assigned duties.
• Support ServiceNow license management and governance activities such as user, app, API usage, and custom tables.

You’ll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you turn metrics into information and articulate their meaning.

We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges.

• 6+ years of experience in an IT field
• 3+ years of experience as a ServiceNow Administrator including supporting platform configuration, maintenance, and issue resolution
• Knowledge of ITSM processes and CMDB administration
• Ability to implement, test, troubleshoot, and support ServiceNow modules and enhancements
• TS/SCI clearance
• HS diploma or GED
• DoD 8570 IAT II Compliant Certification
• DoW8140 compliant Certification under the Work Role Code 451-Systems Administrator-Intermediate level or higher such as COMPTIA Security+, Cloud+, GIAC GICSP, GSEC, or ISC 2 SSCP Certification

Nice If You Have:

• 2+ years of experience in an IT field
• Experience with ServiceNow modules such as ITSM, ITOM, HAM, or SAM and ServiceNow integration tools and APIs
• Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting
• Experience with ServiceNow scripting languages such as JavaScript, Glide, or GlideScript and web technologies such as HTML, CSS, or AJAX
• Knowledge of database management and SQL including MariaDB
• Knowledge of ITIL processes and ServiceNow best practices
• Possession of strong technical documentation, communication, and stakeholder collaboration skills
• Bachelor’s degree
• ServiceNow Certified System Administrator (CSA) Certification
• ServiceNow Certifications such as Certified Implementation Specialist Certification

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.