IT Support Specialist 1S

Provide general help desk support; monitor internal and external help desk ticketing and closeout, maintain help desk log, oversee issuance of log on credentials and SIPR tokens to users across all systems (NIPR, SIPR, and JWICS). Provide 24/7/365 IT support. Oversee Information Assurance certificate renewal. Maintains IAT Level I Certification and continuing education requirements. Supports all JNWC Continuity of Operations (COOP) IT needs. Performs routine inspection of IT equipment and classified processing areas. Supports all J6 planning and resource allocation efforts and provide recommendations for technology improvements. Oversees IT procurement requests and processes. Provides training and necessary instruction material for hardware and software applications.

High School & Information Assurance Level Technician Level I Certified Must have one of the following IAT Level I Certifications: CompTIA A+/CompTIA Network+/EC-Council CND 7 Yrs Experience in IT Support at the Unclassified & Secret Level Secret Clearance is required