IT Field Support IV

Provide highly technical and immediate assistance to our senior most level of Executive Management for all US entities. Facilitate the expedition of technical requests and repairs by bridging the gap between IT and our executive business partners. Provide concierge level service for executive meetings, traveling executives, and business partners that shape and mold the key initiatives of our brands, supply chain. Provides Executive level support for traveling senior executives coming to the US to ensure an optimal experience. Drives optimal corporate campus experience to ensure all technologies are operational and partners with third parties to ensure consistent delivery of services. Assesses and understands the technology needs of our Senior most Executives to collaborate with our IT partners to deliver best solutions to meet their needs., * Identify, troubleshoot and analyze complex business IT problems for our Senior Executives across all brands and entities

• Propose and execute solutions for Executives based on need and functionality
• Coordinate, conduct, and lead meetings to drive solutions from IT as it relates to issues impacting our Executives

• Liaise with vendor partners, business users, IT programmers and IT Service owners regarding solutions for meetings, new technology and enhancements to existing technology as it relates to the needs of our Executive partners

• Provide immediate onsite support for offsite meetings and sponsored events

• Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

• Resolve technical issues quickly and effectively to reduce impact to the business

• Coordinate with other IT staff and users to identify the need for new systems and/or recommend enhancements to improve IT operations

• Perform data analysis on trends in specific platforms for process improvement
• Complete reviews, trending analysis, develop action plans, and take action on resolving chronic incidents

• Communicate / interface with other IT associates to improve IT systems to keep up with demand from our Executive users need for immediate data

• Prepare reports, and/or present findings to IT Leadership
• Travel to multiple locations to support our various geographically located Executives, including home visits for the highest level Executives and Board Members

• Bachelors Degree in Computer Science, Technical field and/or Business related field Equivalent trainings/certifications/experience equivalency will be considered
• 3 or more years of equivalent experience in relevant job or field of technology
• Excellent written and verbal communication skills; ability to communicate across the organization
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure

• Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required

• Highly collaborative with proven experience partnering & influencing, * Masters degree, Advanced training and or certifications in relevant field/s of study preferred
• Experience in Agile teams and or Product/Platform based operating model
• Experience in retail or grocery preferred