Network Technician I

As a Network Technician I, you will join DoIT’s support team serving multiple county sites and offices in downtown Martinez. This branch supports a diverse range of departments and staff, including VIPs and elected officials, requiring flexibility, professionalism, and a commitment to exceptional service. Your role will include providing desktop and network support across sites, assisting users with varying technical backgrounds, and collaborating with Network Administrators on projects. The position calls for strong technical skills, clear communication, and the ability to deliver white-glove service in high-profile environments while ensuring reliable IT services for all staff., * Troubleshooting Technical Issues: Identify and resolve system-related problems promptly across multiple sites.

• Providing User Support: Provide technical assistance to users to ensure smooth operations and exceptional service.
• Maintaining Documentation and Reports: Maintain accurate and up-to-date documentation of support activities and system configurations.
• Providing Training and Sharing Knowledge: Train end users on network-related topics and best practices, including security protocols and the efficient use of network resources.
• Providing Remote Support: Support end users and remote offices by addressing network issues and ensuring consistent access to resources across locations.
• Collaborating on Projects: Contribute technical knowledge and insights to cross-functional IT projects and system upgrades.
• Supporting Audio-Visual Systems: Assist, as assigned, with the design, support, and improvement of audio-visual equipment and spaces, including indoor meeting spaces and outdoor events.

A few reasons you might love this job:

• Public Service Impact: Play a pivotal role in enhancing vital information technology systems and services that directly benefit the community and support county leadership.
• Collaborative Environment: Work with a supportive team that values knowledge-sharing.
• Skill Growth: Opportunities for continuous learning and professional development.
• Critical System Enhancement: Elevate essential IT infrastructure, support public services, and high-profile operations.
• Diverse Tech Landscape: Confront versatile projects, ensuring an engaging, ever-evolving role.

A few challenges you might face in this job:

• Multi-Site Coordination: Overseeing IT systems across multiple locations, ensuring uniformity and efficiency.
• Tech Advancement: Navigating rapid technology changes to maintain up-to-date systems.
• User Diversity: Catering to users with varying tech skills and needs while providing effective support.
• Security-Accessibility Balance: Safeguarding public-facing systems while ensuring user-friendly access.
• Emergent Threats: Staying vigilant against evolving cybersecurity threats and adapting defenses accordingly., Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Training and Experience Questionnaire: Candidates will be required to complete a training and experience questionnaire at the time of filing. The responses to the training and experience questions on the supplemental questionnaire will be used to evaluate candidates’ r elevant education, training, and/or experience as it relates to the Network Technician I Classification. (Weighted 100%)Final Selection Interviews: Will be scheduled by the department once the eligible list is established. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices., All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

• Analytical: Demonstrates strong problem-solving skills for swift resolutions.
• Proactive: Takes initiative to enhance IT operations and anticipate user needs.
• Resilient: Maintains composure when facing challenges or delays, especially in high-profile settings.
• Collaborative: Openly and effectively collaborates with the team and other departments.
• Customer-Oriented: Delivers white-glove service and communicates clearly with all users, including VIPs and elected officials.
• Adaptable: Adjusts quickly to changing priorities and diverse technical environments.
• Discreet: Handles sensitive information and interactions with professionalism and confidentiality., * Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Professional & Technical Expertise: Applying technical subject matter to the job
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability, License Requirement: Possession of a valid California Motor Vehicle Operator’s License. Out of State valid Motor Vehicle Operator’s License will be accepted during the application process. Education: Possession of an Associates of Arts degree from an accredited college or university with a major in computer science or information processing OR completion of 24 semester units or 36 quarter units in computer science or information systems

Experience: One (1) year of full-time experience performing computer and network systems equipment installation duties.

Substitution for Education: (1) Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two (2) years. (2) Possession of a Cisco Certified Network Associate (CCNA) certification or other comparable network-focused certifications at an equivalent or higher level may substitute for six (6) months of the required education per certification, up to a maximum of two (2) years., * Certifications: CompTIA A+, Network+, Security+, or related certifications.

• Cloud Expertise: Proficiency in AWS, Azure, or other cloud technologies.
• Programming Skills: Knowledge of Python, PowerShell, or similar languages.
• Security Frameworks: Knowledge of security frameworks such as NIST, ISO 27001, or CIS to ensure comprehensive security measures.
• Vendor Certifications: Microsoft Certified: Azure Administrator, Tanium Certified Operator, vendor-specific certifications, Tesira Certifications, Crestron Certifications, Dante Digital Audio Certification Levels 1 - 3.
• Audio Visual Expertise: Some experience in designing, supporting, and innovating audio-visual equipment or spaces. Including both indoor meeting spaces and outdoor events.

The Department of Information Technology (DoIT) is at the forefront of driving technological excellence and innovation throughout the County. Our mission is to provide essential technology services that power a wide array of IT initiatives, ensuring seamless networking, robust communications, enhanced security, efficient hardware support, and streamlined application services. Dedicated to serving the needs of our community, DoIT plays a crucial role in empowering the County to achieve its goals through strategic technology implementation., The County of Contra Costa, California was incorporated in 1850 as one of the original 27 counties of the State of California, with the City of Martinez as the County Seat.

Contra Costa County is home to more than one million residents. Comprised of 19 cities and many established communities in the unincorporated area, it is the ninth most populous county in the state.

The most notable landmark in the county is Mount Diablo, rising 3,849 feet at the northern end of the Diablo Range. It is the centerpiece of Mt. Diablo State Park, one of many recreation areas residents and visitors can enjoy. The East Bay Regional Park District is comprised of more than 100,000 acres within 65 parks, including more than 1,200 miles of trails.

Our Mission: Contra Costa County is dedicated to providing public services which improve the quality of life of our residents and the economic viability of our businesses.

Our Vision: Contra Costa County is recognized as a world-class service organization where innovation and partnerships merge to enable our residents to enjoy a safe, healthy and prosperous life.

Our Values: Contra Costa County serves people, businesses and communities. Our organization and each one of our employees value:

• Clients and communities
• Accountability
• Partnerships
• Fiscal prudence
• Quality Services
• Organizational excellence