Help Desk Analyst

C4 Technical Services

Indianapolis, IN, United States

3 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Zebra (Programming Language) VoIP Linux Ethernet Virtual Private Networks (VPN) Network Troubleshooting Microsoft Office Windows Servers Network Architecture Wide Area Networks Wintel Network Routers

+4 more

Firewalls (Computer Science) Information Technology Laptops Network Server

Job description

The IT Analyst II is responsible for the IT infrastructure at the site and will be involved in supporting desktops, laptops, NetPCs and servers, printers, VoIP phones and network troubleshooting.

Requirements

Ability to Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site Infrastructure as follows:

2+ years of IT experience supporting PCs, Servers, Printers and Network Infrastructure
Wintel/Linux NetPCs, Standard and Process PCs
Microsoft Windows Server OS
HP & Manufacturing Printers (HP, Zebra, etc.)
Ethernet, Wireless, LAN/WAN, Firewalls, Routers, Switches, VoIP Phones and VPN
Provide Standard and Local Software Support - MS Office 365, Microsoft Teams, etc.
Accept and Update/Close ITSM tickets in a timely manner per Service Level Agreement
Maintain Dashboard Expectations for PCs, ITSM tickets, Telecom and System Vulnerabilities
Attend & Comply with All Plant, Corporate IT and Safety Required Training or Activities
Must be self-motivated and willing to work with minimal work direction by applying skills

Education: HS Diploma