Senior UX/UI Designer (Remote)

This role is hands-on and execution-focused, supporting user-centered validation activities across the product lifecycle, including usability sessions, UAT, and iterative design improvements informed by user feedback and operational context. The designer will also contribute UI and high-fidelity prototyping work grounded in Human-Centered Design (HCD) principles, translating research insights and user needs into tangible, testable design artifacts.

• Support UX execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders
• Partner with designers and independently create UI designs and high-fidelity prototypes grounded in Human-Centered Design (HCD) principles, ensuring solutions align with veteran needs, clinical workflows, and usability best practices
• Develop task-based UAT scenarios and success criteria aligned to user workflows and release objectives
• Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and recommendations
• Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities
• Translate user insights and UX guidance into product-specific flows, interactions, and recommendations
• Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback
• Support UX and usability improvements for telehealth and virtual care workflows, informed by operational context and end-user feedback
• Identify and escalate usability risks, insights, and opportunities to PMs and the UX Lead
• Participate in accessibility and usability forums supporting continuous product improvement
• Contribute to product recommendations that improve user adoption, workflow fit, and experience quality

• Bachelor’s degree in a relevant discipline or equivalent practical experience.
• 8-10 years of relevant UX, UI, usability, product design, or related experience
• Demonstrated understanding and experience creating UI designs and high-fidelity, interactive prototypes using tools such as Figma, Sketch, or Adobe XD, anchored in Human-Centered Design (HCD) principles and informed by user research to support iterative, evidence-based product development.
• Experience supporting usability evaluations, task-based testing, or user-centered product validation
• Experience collaborating with product managers, designers, and developers
• Clear understanding of Agile methodologies.
• Strong written, analytical, facilitation, and communication skills

Preferred Skills And Experience

• Experience supporting government digital products
• Experience supporting UAT planning or facilitation
• Familiarity with accessibility principles and inclusive design
• Experience working within Agile product teams
• Knowledge of clinical workflows and healthcare operational processes preferred
• Experience supporting the Department of Veterans Affairs or familiarity with VA systems preferred
• Experience with VA Telehealth operations, workflows, and tools (including virtual care platforms) strongly desired

Clearance Required

• Ability to obtain and maintain a Suitability/Public Trust clearance.