Remote Desktop Support - Level I or Level II

• Provide Level I or Level II support and troubleshooting to resolve issues
• Address user tickets regarding Routers/Firewalls, hardware, and software.
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Do you have experience in Windows?, IT Practice is a Managed Service Provider (MSP) for the DENTAL/ MEDICAL INDUSTRY. We are looking for a Level I or Level II Desktop Support and Field Engineer to provide technical assistance to our clients. The applicant should have 3-5 years of experience working in the field. You will help install, upgrade, and troubleshoot Networking Equipment, Windows Servers, and software systems., * Proficient knowledge in setting up Meraki/Cisco, WatchGuard, SonicWall Routers

• Proficient knowledge in applying cybersecurity settings on a Firewall
• Ability to completely set up, plan, implement, and maintain a network topology
• Ability to completely set up, plan, implement, and maintain Microsoft Hyper-V
• Ability to migrate databases
• Ability to troubleshoot advanced software, hardware, and network issues in a timely fashion
• Advanced networking, Active Directory, Hyper-V, and dental software knowledge
• A+, N+, Sec+, MCP, MCITP, CCNA or similar certifications are highly preferred., * Windows: 3 years (Required)
• IP networking: 3 years (Required)
• Firewall/Router: 3 years (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift