Product Solution Architect - Quote to Cash (Salesforce CPQ & CLM)

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you’re building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team The Business Technology Go-To-Market team works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving outstanding customer and employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions aligning with business value across Marketing, Sales, Services, Partners, Customer Support & Legal business functions with Salesforce being the primary platform alongside other groundbreaking platforms like Agentforce Revenue Management, Conga, Evisort, SnapLogic, AWS, AdobeSign, Docusign, Copado, as PaaS, OKTA, and others., We are seeking a Principal Product Solution Architect, CPQ & CLM, to come join our team that cultivates relationships with built on collaboration and trust to support a rapidly growing business. This is a senior individual contributor role where the ideal candidate brings deep hands-on experience with Configure, Price, Quote and Contract Lifecycle Management platforms, strong enterprise architecture judgment, and the ability to translate complex business requirements into elegant, maintainable product and process solutions. responsible for shaping the architecture, solution strategy, and delivery approach for critical capabilities across the quote-to-contract lifecycle.

Our team cultivates relationships with built on collaboration and trust to support a rapidly growing business. We strive to improve efficiency and operational effectiveness through technology, innovation and inspiration., The Product Solution Architect will provide strategic leadership for the end-to-end Quote-to-Cash business process, including Salesforce CPQ, CLM, and connected enterprise applications. This role will partner closely with Product, Engineering, Sales, Deal Desk, Legal, Finance, Operations, CX, Partners and implementation teams to design solutions that improve how business configure products, price and quote accurately, generate compliant contracts, manage approvals, and accelerate deal execution. It will be key to understand business priorities, identify process improvement opportunities, and evaluate solution options that optimize business outcomes., * Translate business strategy into scalable solutions. Partner with the Director, CPQ & CLM, product leaders, and business stakeholders to convert strategic priorities into actionable architecture, capability roadmaps, process designs, and platform solutions.

• Serve as the senior technical and functional advisor. Provide expert guidance on CPQ and CLM platform capabilities, configuration options, customization tradeoffs, integration approaches, data model decisions, automation opportunities, and long-term scalability.
• Shape the responsible adoption of AI-enabled capabilities within the Quote-to-Cash process, such as pricing and deal guidance, workflow automation, and contract intelligence. Ensure AI solutions are practical, secure, governed appropriately, and grounded in reliable business and data processes. By combining business process leadership with architectural oversight, enable the organization to scale CPQ, CLM, and AI capabilities.
• Drive quote-to-contract process optimization. Identify opportunities to simplify workflows, reduce manual effort, improve approval efficiency, increase quote accuracy, accelerate contract cycle times, and improve the customer and internal user experience.
• Lead cross-functional solution alignment. Facilitate design discussions with Sales, Deal Desk, Revenue Operations, Legal Operations, Finance, Product, Engineering, Security, Compliance, and Enterprise Architecture to align on requirements, dependencies, risks, and implementation options.
• Establish architecture standards and governance. Create reusable design patterns, documentation standards, decision frameworks, and best practices that support long-term maintainability and product scalability.
• Provide subject matter expertise. Serve as a trusted advisor on CPQ and CLM platform capabilities, configuration tradeoffs, system limitations, data dependencies, automation opportunities, and implementation risks.

• 10+ years of professional experience in product solution architecture, enterprise applications, business systems architecture, quote-to-cash transformation.
• 10+ years of professional experience in CPQ and CLM.
• 10+ years of experience in product configuration, pricing models, discounting, quoting, approval workflows, contract templates, clause libraries, negotiation, redlining, e-signature, amendments, renewals, obligations, and downstream quote-to-cash dependencies.
• 10+ years of experience with CRM, CPQ, CLM, ERP,, document generation, workflow automation, reporting, and integration platforms.
• 10+ years of knowledge with data models, APIs, event-driven and batch integrations, workflow engines, security models, reporting requirements, platform configuration, and system dependencies.

Other Qualifications:

• Demonstrated ability to lead senior-level conversations, facilitate decision-making, resolve conflicting priorities, and influence outcomes without direct authority.
• Ability to produce clear architecture artifacts, process flows, solution designs, decision records, capability maps, and executive-ready recommendations.
• Experience partnering with product and engineering teams through discovery, design, build, testing, release readiness, and post-launch optimization.
• Salesforce RCA/Revenue Cloud Advanced (formerly known as Revenue Lifecycle Management or RLM), Conga, Vlocity preferred.
• Open to 50% reporting to our Atlanta (Buckhead) office

Primary Location Base Pay Range: $166,200 USD - $249,400 USD

Additional US Location(s) Base Pay Range: $157,900 USD - $280,600 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote “home office” roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.

Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.