Senior Manager Software Engineering

This role leads two key Commerce teams within Twilio: Shopping Experience and Billing Experience. These teams power core Billing and Commerce capabilities, including customer self-service, billing infrastructure, and lifecycle management. The ideal candidate will partner closely with Product to shape the roadmap, drive execution, and deliver innovative solutions and capabilities for both internal stakeholders and external customers., In this role, you’ll:

• Lead a group of world class Software Engineers working on core and critical systems directly used by our customers.
• Collaborate with Product and Engineering peers across the org to develop technical strategy for your team and long range plans to deliver for Twilio customers.
• Raise the bar on reliability, operational efficiencies, and customer experience metrics core to Twilio Billing Experience
• Influence direction, culture, and engineering standards across the whole team.
• Continuously refine practices to support the growth, development, and improvement of both individuals and the team
• Hire, mentor, and develop world class engineering talent and contribute to Twilio’s talent evolution, We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Do you have experience in Web applications?, Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Required:

• 10+ years of experience working on large scale distributed systems
• 3+ years of experience managing engineering teams
• Experience in leading 1-2 teams of total 8+ engineers
• Understanding of architectural patterns and best practices of high-scale web application (e.g., well-designed APIs, Backend For Frontend, Domain Driven Development )
• Ability to dive deep into technical details and provide guidance to the team when required
• Strong customer focus, taking the time to really understand their needs and ensure we are solving their problems
• Proven track record of delivering in a fast paced and ambiguous environment
• Prior experience in the Billing domain with an understanding of industry trends is highly desirable

Desired:

• Strong focus on delivering exceptional user experiences with a customer-first mindset
• Prior E-Commerce or Billing experience

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.