IT Support Specialist

BioLegend develops world-class, cutting-edge antibodies and reagents for biomedical research, manufactured in our state-of-the-art facility in San Diego, CA. Our mission is to accelerate research and discovery by providing the highest quality products at an outstanding value, along with superior customer service and technical support. Our product expertise covers a diverse set of research areas including Immunology, Neuroscience, Cancer, Stem cells, and Cell Biology.

This position will be responsible for providing primary onsite support to employees in BioLegend’s San Diego offices and to its remote workers. Additional support duties will include remote assistance to employees located at other BioLegend sites. The ideal candidate will be positive, energetic, and detail oriented while working in a fast-paced environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides basic support for Windows PCs/laptops, printers, telephones and other IT infrastructure
• Responds to IT request tickets in a timely manner
• Performs asset management activities (inventory tracking, distribution, etc.)
• Support procurement process
• Responsible for the new employee and termination process which includes:
• Management of accounts
• Equipment/Desk setup
• Archiving data + recovery of equipment
• Uses problem solving skills to fix software and hardware issues
• Manage warranty services onsite and work with third-party vendors.
• Assists colleagues with global Infrastructure projects and tasks where needed
• Conducts training sessions on newly implemented technologies to educate staff when needed
• Support all processes relating to local Infrastructure, change management, and collaborate with IT-Infrastructure for standardized processes.
• Other projects or responsibilities as may be required.

• innovate - Be better, keep improving, be more efficient, creative, and be in the forefront of development
• Aspire - Have desire, purpose, and ambition challenging ourselves to push the limits and reach new heights
• Collaborate - Foster teamwork, common goals, selflessness, communication and mutual support
• Transform - Adapt, learn, re-invent and change for future development and growth

Specifically:

• Self-starter with ability to work independently.
• Superior analytical, evaluative, and problem-solving abilities.
• Strong attention to detail.
• Excellent interpersonal skills with ability to interact professionally and maintain positive working relationships.
• Strong written and oral communication and presentation skills
• Able to work independently in complex and ambiguous environments and situations., * 3+ years of desktop support experience in a business environment
• In-depth understanding of Windows desktop operating systems
• Working understanding of network technologies, including VLANs, DHCP, DNS, VPN
• Working knowledge of Windows Active Directory and file server permissions
• Experience supporting MS Office Products and tools, including MS Teams
• Strong technical troubleshooting skills with a focus around Microsoft technologies, * Degree or certification in an IT specific discipline