SAP Consultant Manager UX & Agentic - IBM France

As a Managing Consultant within IBM Studios Paris, you will lead strategic engagements at the intersection of User Experience, Agentic AI, and Enterprise Transformation. You will work closely with clients, C-level stakeholders, and multidisciplinary IBM teams to orchestrate end-to-end transformations-from discovery and visioning to design, activation, and value realization.

Your responsibilities will include:

• Leading agentic transformation initiatives: helping clients identify, cadrer and design AI agents across business processes, customer journeys or SAP-enabled workflows, ensuring impact, adoption and governance.

• Designing and driving UX strategies: translating business objectives, user needs and technological constraints into clear experience strategies, service blueprints, and target UX frameworks for complex programs (including SAP S/4HANA and cloud-based transformations).

• Cadrer and activating innovation: orchestrating co-creation sessions, convergence workshops, learning expeditions and design-led explorations to identify high-value use cases and accelerate decision-making.

• Structuring and leading client engagements: managing streams of work, ensuring delivery excellence, coordinating multidisciplinary teams (consultants, designers, data/AI experts, SAP teams), and driving alignment across stakeholders.

• Supporting business development: constructing differentiated value propositions, crafting compelling storytelling for proposals, shaping client narratives, and contributing to Studio growth initiatives.

• Mentoring and developing talent: guiding junior consultants and designers, sharing methods and expertise, and contributing to Studio communities (AI agentique, UX, innovation, SAP transformation).

You will operate in a hybrid environment combining strategic consulting, experience design, AI agentic orchestration, and emerging tech exploration.

Required technical and professional expertise

• Experience in UX Strategy & Service Design: ability to design UX visions, service blueprints, and end-to-end experiences aligned with business goals, technical constraints, and user value.

• Strong consulting skills: experience leading client engagements, structuring complex problems, delivering strategic recommendations, and interacting with C-level stakeholders.

• Agentic AI or Applied AI experience: ability to cadrer use cases, design operating models, or orchestrate AI-driven workflows (e.g., generative AI, agentic patterns, automation).

• Enterprise transformation experience: involvement in large-scale transformation programs (SAP, ERP, CRM, data, cloud…) with a UX or innovation-led lens.

• Cross-functional collaboration: ability to align business, design and technology teams, and to deliver integrated solutions within large organizational environments.

• Storytelling & communication excellence: capacity to craft narratives, synthesize complex topics and present to executive audiences.

Preferred technical and professional experience

• Human-centered design mastery: deep experience with design thinking, facilitation, co-creation, and convergence workshops.

• Agentic AI design expertise: understanding of AI agents, orchestration, prompt engineering, frameworks for value-driven agent activation, or experience with tools/platforms enabling autonomous agents.

• SAP transformation exposure: experience with SAP S/4HANA programs, especially on UX transformation (Fiori, process redesign, integration of AI assistants in SAP workflows).

• Experience analytics & UX measurement: ability to leverage analytics tools, journey analytics, heatmaps, or research insights to steer decision-making.

• Awareness of emerging technologies: knowledge of innovation domains (quantum, IoT, AR/VR, automation, genAI) and their potential impact on experience and transformation programs.

A career in IBM Consulting is built on long-term client partnerships and close collaboration across the globe. You will work with leading organizations to shape their AI, agentic and hybrid-cloud transformations, while contributing to programs that blend cutting-edge technology, business strategy, and exceptional user experiences.

At IBM Consulting, curiosity fuels success. You will be encouraged to challenge assumptions, explore emerging technologies, and design innovative solutions-supported by the strength of IBM, Red Hat, SAP, and our strategic partners. Our culture of growth and empathy values your expertise, fosters your leadership, and supports your long-term career development within a diverse team.