Solutions Engineer

As a Solutions Engineer, you will serve as a trusted technical and product advisor for enterprise partners across Turkey and the wider EMEA region. You will bridge customer needs with internal engineering, product, sales, compliance, and operations teams. The role combines technical consulting, API integration, solution design, pre-sales, and relationship management. You will guide customers from discovery and evaluation through implementation, onboarding, and long-term adoption. You will also help translate regional requirements into actionable product and engineering feedback. Fluency in Turkish and strong English communication will be essential in this highly international, customer-facing environment. Accountabilities

• Support enterprise customers: Act as a trusted technical advisor throughout the customer lifecycle, providing technical support, relationship management, and guidance on platform adoption.
• Lead solution engagements: Own technical engagements end-to-end, including discovery calls, solution validation, RFPs, security questionnaires, demonstrations, and technical consultations.
• Drive pre-sales activities: Partner with Sales and Solutions teams to design solutions, communicate technical use cases, support evaluations, and help prospective customers achieve successful technical outcomes.
• Guide implementations: Lead enterprise customers through API integration, implementation, onboarding, and ongoing platform adoption.
• Translate customer requirements: Represent the needs of Turkish-speaking customers internally, translating complex business and technical requirements into clear specifications for global Product and Engineering teams.
• Serve as a product expert: Develop a deep understanding of the platform and communicate its capabilities effectively to technical, business, and executive stakeholders.
• Coordinate regional requirements: Work with local compliance, operations teams, vendors, regulators, and partners to understand market-specific requirements and ensure they are communicated effectively to global teams.
• Develop technical resources: Create solution documentation, implementation guidance, product materials, and Turkish-language collateral where appropriate.
• Support product evolution: Stay informed about product development and collaborate with Product teams to test and roll out new features for enterprise partners.
• Represent the business externally: Participate in customer meetings and regional activities, with travel across Turkey and EMEA as required.

• Enterprise technical experience: 3+ years of experience supporting B2B or enterprise customers in Solutions Engineering, Sales Engineering, Technical Consulting, or a similar customer-facing technical role, ideally within API- or SaaS-focused businesses.
• API and integration expertise: Strong understanding of REST APIs, SDKs, software integration workflows, WebSockets, JSON, and tools such as Postman and Grafana.
• Language proficiency: Native or business-level Turkish with excellent customer communication skills and a strong understanding of Turkish business culture.
• English communication: Business-level English with the ability to collaborate effectively with globally distributed, cross-functional teams.
• Technical communication: Ability to translate complex technical concepts into clear, accessible explanations for both technical and non-technical audiences.
• Ownership and execution: Self-motivated and comfortable working independently, managing multiple priorities, and driving complex assignments through to completion with strong attention to detail.
• Customer orientation: Strong relationship-building skills and the ability to balance technical problem-solving with commercial and customer objectives.
• Fintech knowledge: Experience in fintech, capital markets, brokerage, securities, or financial APIs is highly desirable.
• Industry knowledge: Familiarity with brokerage, post-trade and settlement operations, regulatory environments, or working with broker-dealers and securities firms is a plus.
• Additional technical skills: Experience with FIX, OpenAPI, ReadMe, Metabase, or technical documentation platforms is advantageous.
• Commercial experience: Exposure to enterprise deal cycles and collaboration with Account Executives is a plus.
• Qualifications: US securities qualifications such as SIE or Series 7 would be beneficial.
• Learning mindset: Curiosity about financial markets and enthusiasm for developing deeper expertise in the securities industry.

• Competitive salary and stock options.
• Health benefits to support your overall wellbeing.
• Home-office setup allowance: One-time USD $500 contribution for new hires.
• Monthly stipend: USD $150 per month provided through a company card.
• Global and distributed environment: Collaborate with colleagues and customers across multiple countries and regions.
• International exposure: Work closely with enterprise partners, vendors, regulators, and cross-functional teams across Turkey and EMEA.
• Career growth: Opportunity to expand your expertise across solutions engineering, fintech, APIs, enterprise technology, and financial infrastructure.
• Inclusive workplace: A diverse environment committed to equal opportunity and building teams with different backgrounds and perspectives.