IT Support Specialist

Cognizant is seeking an IT Support Analyst to provide technical support and ensure the reliable operation of IT services for end users. This role is responsible for troubleshooting hardware, software, network, and Microsoft 365 issues while delivering excellent customer service. The ideal candidate will support endpoint devices, collaboration tools, and local IT infrastructure in a fast-paced enterprise environment., * Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals.

• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Assist with audio/video conferencing and collaboration technologies.
• Deploy, configure, and maintain desktops, laptops, and mobile devices.
• Perform device imaging, software installation, upgrades, and patch management.
• Utilize endpoint management tools such as Microsoft Intune and SCCM.
• Track IT assets and maintain accurate inventory records.
• Support network connectivity troubleshooting and local infrastructure activities.
• Collaborate with internal teams and external vendors to resolve technical issues.
• Create and maintain technical documentation and knowledge base articles.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• 3 to 7 years of experience in IT Support, Service Desk, Desktop Support, or End User Computing (EUC).
• Experience supporting Windows 10/11 environments.
• Hands-on experience with Microsoft 365 administration and support.
• Knowledge of Active Directory, Group Policy, and endpoint management tools.
• Understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with IT Service Management (ITIL) practices.

Preferred Skills

• Hardware and software troubleshooting.
• Remote support tools and incident management systems.
• Printer and peripheral support.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong customer service orientation and ability to manage multiple priorities.