Axway API Gateway SME

· Act as the trusted technical advisor for Client leadership and the API Gateway organization.

· Establish strong relationships across Engineering, Security, Architecture, Infrastructure, and Application Development teams.

· Provide strategic guidance regarding API management trends, modernization opportunities, and emerging technologies.

· Translate technical challenges into actionable business recommendations for leadership.

· Facilitate executive briefings, roadmap reviews, quarterly business reviews, and strategic planning sessions.

Platform Strategy & Roadmap Leadership

· Partner with client leadership to define and execute the multi-year API platform vision and roadmap.

· Drive strategic initiatives involving:

o Axway platform modernization

o API lifecycle management

o API Marketplace adoption

o API governance maturity

o Cloud enablement

o Infrastructure modernization

o Security modernization

· Align Axway product capabilities with enterprise business objectives and regulatory requirements.

· Influence future platform investments and architectural decisions.

API Governance & Security Leadership

· Serve as a subject matter expert for API governance and security best practices.

· Advise on:

o OAuth 2.0

o JWT authentication

o API Key management

o Access controls

o API lifecycle governance

o API inventory management

o Data classification strategies

· Assist in developing enterprise governance standards and API operating models.

· Support audit, compliance, security review, and risk management activities.

Technical Escalation Management

· Own executive-level escalation management for critical production incidents.

· Coordinate engagement between Axway product engineering, support, and client operational teams.

· Lead root cause reviews and corrective action planning.

· Ensure timely resolution of platform-impacting issues.

· Provide proactive recommendations to improve resilience and reduce recurring incidents.

Platform Reliability & Service Assurance

· Review and advise on:

o Platform health trends

o Incident patterns

o MTTR reduction strategies

o Capacity planning

o Availability improvements

o Operational efficiency

· Recommend improvements to monitoring, alerting, and observability practices.

· Assist with disaster recovery and resiliency planning.

Cloud & Infrastructure Modernization

· Support large-scale platform transformation initiatives.

· Provide technical guidance and risk assessments for:

o AWS DMZ migrations

o On-premises modernization efforts

o Ingress controller migrations

o Security architecture improvements

o High-availability designs

· Collaborate with cloud engineering and infrastructure teams to ensure successful delivery of strategic initiatives.

· 10+ years of enterprise middleware, API Management, integration, or platform engineering experience.

· 7+ years supporting enterprise customers in TAM, Solution Architect, Customer Success, Platform Engineering, or Consulting roles.

· Experience managing strategic customer relationships at Director and Executive levels.

· Proven experience leading enterprise-scale modernization efforts and complex technical programs.

Technical Expertise

· Axway API Gateway

· Axway Amplify Platform

· API Manager

· REST APIs

· OpenAPI Specifications

· OAuth 2.0

· OpenID Connect

· JWT

· API Security Controls

· AWS Cloud Services

· Kubernetes and Containers

· Linux Administration

· Networking and DNS

· ServiceNow

· CI/CD and DevOps Automation

Preferred Qualifications

· Healthcare industry experience.

· Experience supporting highly regulated environments.

· Knowledge of API governance frameworks.

· Experience with Cassandra databases.

· Experience supporting multi-region cloud architectures.

· Understanding of enterprise API marketplace solutions.