It Support Engineer, It Ops & Rme

IT systems that work effectively keep Amazon’s operations running at full speed.Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best.Your focus will be to make sure our IT infrastructure is up to the demands of our global business.At the same time, you’ll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.Key job responsibilities Support end-user equipment and your building’s IT infrastructureHelp with key network projects, like the IT setup of new Amazon buildingsSuggest new processes that improve the way Amazon uses IT in its operational sitesTrain and mentor IT techniciansA day in the life You’ll be based on site and will travel to other operational sites in your country, and potentially internationally, several times a month.As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues.You’ll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure.In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.No two days are the same at Amazon, which makes this an exciting place to work.You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next.You’ll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow.About the team Ops Tech Solutions (OTS) is the field IT organization responsible for first level troubleshoot of IT issues in our FCs, distribution centers and other sites.Basic Qualifications Bachelor’s degree in computer science, engineering, mathematics or equivalentExperience troubleshooting issues and root cause analysisExperience with IP networking fundamentals and TCP/IP, UDP, DNS & DHCPExperience in IT client, server, and network service deliveryExperience supporting Windows, Mac and/or Linux operating systems in a corporate settingValid EU driver’s licenseAdvanced proficiency in Spanish (C1 level) and English (B2 level), verbally and in writingPreferred Qualifications Experience in a fast paced, dynamic organizationExperience working in a customer-facing environmentExperience in complex problem solving, and working in a tight schedule environmentCompTIA A+, CompTIA Network+, Cisco CCNA/CCNP, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsExperience of working with common network and internet protocols such as, network management protocols, network communication protocols and network security protocolsAmazon is an equal opportunities employer.We believe passionately that employing a diverse workforce is central to our success.We make recruiting decisions based on your experience and skills.We value your passion to discover, invent, simplify and build.Protecting your privacy and the security of your data is a longstanding top priority for Amazon.Please consult our Privacy Notice ( ) to know more about how we collect, use and

You’ll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow.About the team Ops Tech Solutions (OTS) is the field IT organization responsible for first level troubleshoot of IT issues in our FCs, distribution centers and other sites.Basic Qualifications Bachelor’s degree in computer science, engineering, mathematics or equivalentExperience troubleshooting issues and root cause analysisExperience with IP networking fundamentals and TCP/IP, UDP, DNS & DHCPExperience in IT client, server, and network service deliveryExperience supporting Windows, Mac and/or Linux operating systems in a corporate settingValid EU driver’s licenseAdvanced proficiency in Spanish (C1 level) and English (B2 level), verbally and in writingPreferred Qualifications Experience in a fast paced, dynamic organizationExperience working in a customer-facing environmentExperience in complex problem solving, and working in a tight

schedule environmentCompTIA A+, CompTIA Network+, Cisco CCNA/CCNP, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsExperience of working with common network and internet protocols such as, network management protocols, network communication protocols and network security protocolsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and