A/V Systems Engineer

The A/V Systems Engineer provides advanced technical support for the design, integration, operation, and sustainment of CLIENT’s enterprise audio/visual and conferencing capabilities across all CLIENT facilities. Working under the direction of the A/V Lead Systems Integrator, this individual supports the delivery of reliable, high-quality audiovisual experiences for CLIENT staff, leadership, and executive engagements, including conference room technology, digital signage, and executive briefing environments., A/V Systems Integration & Operations:

• Provide advanced technical support for the integration, configuration, and sustainment of enterprise A/V and conferencing systems across CLIENT facilities
• Support maintenance and operation of conference room technology, digital signage systems, and executive briefing environments
• Assist in the integration of A/V systems with CLIENT’s enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management
• Support planning and execution of A/V infrastructure upgrades, refreshes, and new installations under the direction of the A/V Lead Systems Integrator
• Maintain A/V system documentation, diagrams, and configuration records in the Government ITSM platform and knowledge base
• Serve as a qualified backup to the A/V Lead Systems Integrator during leave, training, or other absences to ensure 100% coverage continuity

Executive & Priority Event Support:

• Provide direct, hands-on technical support for executive-level meetings, briefings, and high-priority events
• Coordinate with the A/V Lead Systems Integrator and CLIENT event coordinators to prepare A/V systems in advance of scheduled engagements
• Execute pre-event testing and validation procedures to minimize the risk of service interruptions
• Maintain on-call availability outside core business hours to support executive engagements and priority events as needed
• Provide responsive on-site and remote support during active executive events and high-visibility meetings

Incident Management & Troubleshooting:

• Diagnose and resolve A/V system incidents and integration issues independently for moderately complex problems
• Escalate complex or cross-domain A/V incidents to the A/V Lead Systems Integrator as appropriate
• Coordinate with network, Microsoft infrastructure, and NOC teams to resolve A/V incidents requiring cross-functional support
• Manage A/V incident records on the Government ITSM platform, ensuring accurate and complete documentation
• Follow and contribute to A/V troubleshooting runbooks, escalation procedures, and knowledge base articles

Microsoft Teams & Collaboration Platform Support:

• Support integration, configuration, and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities
• Coordinate with the Microsoft Infrastructure team to support proper configuration and management of Teams-based A/V endpoints
• Assist in troubleshooting and resolving Microsoft Teams-related A/V issues
• Stay current on Microsoft Teams Rooms updates, features, and best practices

This role requires solid technical expertise in enterprise A/V systems, the ability to work independently on moderately complex A/V problems, and the capacity to serve as a qualified backup to the A/V Lead Systems Integrator when needed. The A/V Systems Engineer contributes to A/V project planning and execution, supports incident resolution, and ensures minimal service interruptions across CLIENT’s audiovisual environment.

This role requires a strong blend of technical A/V knowledge, customer service skills, and the ability to work effectively in a fast-paced, mission-driven federal environment where executive-level engagements demand flawless audiovisual performance., * Minimum 3-5 years of hands-on enterprise A/V systems integration and operations experience

• Demonstrated experience supporting enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems
• Experience providing A/V support for executive-level engagements and meetings in a professional environment
• Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms
• Experience in a Federal or private-sector enterprise environment of comparable scale and complexity

Technical Expertise:

• Solid proficiency in:
• Enterprise A/V system integration and operations
• Conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech)
• Digital signage systems and management platforms
• Microsoft Teams Rooms configuration and support
• A/V over IP technologies and transport protocols
• Display technologies (LED, LCD, projection systems)
• Audio systems (DSP configuration, microphone arrays, speaker systems)
• Working knowledge of:
• Enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast)
• Microsoft 365 and Teams administration as it relates to A/V endpoints
• ITSM platforms (e.g., ServiceNow)
• IT security principles applicable to A/V systems
• ITIL 4 change and incident management practices

Required Certifications (Must be current and unexpired throughout performance):

• Certified Technology Specialist (CTS) - AVIXA (required)
• CTS-I (Certified Technology Specialist - Installation) (preferred)
• Additional preferred certifications:
• Crestron Certified Programmer or equivalent manufacturer certification
• Microsoft Teams Rooms certification or equivalent
• Extron Control Professional certification
• CompTIA Security+ or equivalent

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag IT Systems, LLC a Koniag Government Services company, is seeking an A/V Systems Engineer to support KITS and our government customer Washington, DC. This position requires the candidate to be able to obtain a Public Trust., Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352