IT Platform Architect - Salesforce

• Define Salesforce architecture strategies, standards, governance practices, reference models, roadmaps, and future-state designs.
• Translate business requirements into scalable, secure, and maintainable Salesforce solutions.
• Ensure the platform supports interoperability, data governance, security, reliability, and evolving business and technology priorities.
• Monitor platform performance, troubleshoot critical issues, and review solution designs and code.
• Coordinate changes across multiple Salesforce clouds and connected applications.
• Guide API-first integration strategies involving MuleSoft, middleware, messaging infrastructure, and related integration patterns.
• Define CI/CD pipelines and oversee release automation using Azure DevOps, Gearset, GitHub, testing automation, or similar supported tooling.
• Manage Salesforce environments, sandboxes, release processes, technical documentation, and communication of platform changes.
• Govern user and license administration, including roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules.
• Oversee Salesforce configuration, including Flow, approval processes, assignment rules, fields, page layouts, record types, apps, actions, reports, and dashboards.
• Improve data quality and platform reliability through validation rules, automation, proactive maintenance, security reviews, release evaluations, health checks, and Salesforce Optimizer reviews.
• Support user adoption through ticket resolution, training, stakeholder communication, and clear explanations of design options and impacts.
• Establish reusable data models and governance practices that promote consistency across teams using the platform.
• Provide architectural guidance to product teams, delivery partners, managed service providers, vendors, and third-party application providers.
• Coach technical teams on Salesforce best practices and step into hands-on work when critical issues require direct support.
• Evaluate the architectural implications of platform upgrades and technical changes.
• Apply Agile and waterfall delivery practices as appropriate, including work managed through Azure DevOps.

• Degree in computer science or a related technical discipline, or equivalent technical experience.
• Typically 10 or more years of IT experience, including more than five years working with Salesforce as a primary platform.
• Strong Salesforce product knowledge and hands-on Salesforce administration experience.
• Salesforce Certified Administrator.
• Experience designing Salesforce platform architecture, target-state solutions, technical roadmaps, architecture principles, and governance standards.
• Experience with Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud.
• Experience with MuleSoft and Salesforce integration architecture.
• Experience with Gearset or similar Salesforce DevOps and release-management tooling.
• Understanding of APIs, middleware, messaging, CI/CD pipelines, automation frameworks, and integrations between Salesforce and connected applications.
• Experience managing Salesforce security, permissions, sharing models, environments, releases, configuration, data quality, and platform reliability.
• Ability to monitor and troubleshoot Salesforce environments and review technical designs and code.
• Experience conducting architecture reviews, technology evaluations, current-state assessments, risk assessments, and compliance reviews.
• Knowledge of Agile and waterfall delivery methodologies and tools such as Azure DevOps.
• Strong communication skills with the ability to explain technical concepts, architecture decisions, risks, and design options to technical and nontechnical stakeholders.
• Ability to establish standards, influence delivery teams, manage change, resolve competing priorities, and operate effectively in an evolving environment.
• Willingness to balance strategic architecture responsibilities with administrative and hands-on platform support when needed.

Preferred Qualifications

• Experience with Salesforce Commerce Cloud, Salesforce Maps, or CRM Analytics.
• Additional Salesforce certifications, such as Platform Integration Architect or Platform Developer.
• Experience with GitHub and automated testing frameworks.
• Experience communicating architecture standards and educating technical teams on platform best practices.