UI/UX Analyst

ECS is seeking a UX/UI Analyst to lead User Interface and Experience requirements gathering, usability and functionality testing, and deployment activities for software and cloud-based applications. This position works for the US Postal Services’ Inspector General’s Office (OIG) at our Arlington, VA office., + Collaborate with cross-functional teams to ensure alignment with business goals and user needs.

• Usability Assessment and Optimization:
• Conduct comprehensive usability assessments using various methods (user testing, heuristic evaluation, etc.).
• Identify pain points in existing software products and propose enhancements.
• Data-Driven Decision Making:
• Leverage user data and analytics to inform design choices.
• Translate insights into actionable recommendations for iterative improvements.
• Prototyping and Interaction Design:
• Create high-fidelity wireframes and prototypes that align with user expectations.
• Define interaction patterns for seamless user journeys.
• Collaboration and Mentorship:
• Mentor junior team members and provide guidance on best practices.
• Collaborate with UI designers, developers, and product managers to deliver exceptional user experiences.

• Advanced proficiency in usability testing, user research, and interaction design.
• Expertise in industry-standard tools such as Sketch, Figma, or Adobe XD.
• Solid understanding of front-end development technologies (HTML, CSS, JavaScript).
• Excellent communication and presentation skills for stakeholder engagement.
• Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback
• Analytical skills - part of the daily role includes analyzing data, feedback, and metrics to derive meaningful insights and make data-driven decisions
• Customer service skills - you are experienced in placing the customer at the center of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy
• Problem-solving skills - you can identify and address customer issues, resolve conflicts, and find creative solutions to pain points
• Adaptability - you can proactively respond to evolving customer needs, industry trends, and shifting business dynamics
• Emotional intelligence - a high level of emotional intelligence enables you to navigate the emotions of both customers and team members, showing empathy when needed