Software Engineer

We’re hiring a Software Engineer for our User Operations team to own and build our product quality infrastructure and tooling - the systems that capture, triage, route, and acts on customer and product feedback at scale. You’ll work on everything from intelligent bug reporting pipelines to software that captures customer feedback at scale to systems that give our business real-time visibility into our strongest Voice of the Customer signals.

This is an internal-facing role with direct impact on product quality. You’ll be building the systems that close the loop between what customers experience and what gets built - helping us catch problems before our users do, and ensuring the right signal reaches the right people, fast. If building an AI-native, first-of-its-kind Voice of the Customer program from the ground up excites you, this role is for you.

What you’ll do

• Develop AI-powered systems that synthesize customer signal at scale - separating noise from what matters, routing feedback to the right teams, and surfacing the voice of the customer in ways that actually shape product decisions.
• Build dashboards and data pipelines that give engineering and product leaders real-time visibility into bug volume, quality trends, and where their domains stand - by product area, severity, and over time.
• Build intelligent bug intake and triage systems - moving from manual, inconsistent prioritization to agentic pipelines that produce well-written, well-prioritized bug reports at scale.
• Build integrations across our tooling ecosystem (ticketing systems, payment processes, CRM, data warehouse, etc.) to create seamless workflows.
• Partner with domain specialists and support engineers to identify pain points and ship solutions quickly - you’re building for an internal team that will tell you exactly what’s broken., Artificial Intelligence * Big Data * Cloud * Machine Learning * Software * Business Intelligence * Data Privacy The role involves designing cloud infrastructure, managing production Kubernetes clusters, optimizing CI/CD pipelines, enhancing developer experience, and ensuring reliable AI workloads. Candidates should have extensive experience in infrastructure and distributed systems engineering with strong coding skills and cloud expertise. Top Skills: AWSAzureDatadogDockerElkGCPGoGrafanaJavaKubernetesPrometheusPythonTerraform Civic Roundtable

• Experience working cross-functionally to deliver highly impactful, technical projects and systems
• Experience building internal tools, developer platforms, or operations infrastructure.
• Strong full-stack engineering skills - you’re comfortable owning projects from database to UI.
• Experience with data pipelines, ETL processes, and analytics tooling.
• Deep product knowledge of Cursor and AI-assisted development workflows.
• Experience integrating with third-party platforms (ticketing systems, payment processors, CRMs).
• Strong sense of ownership and a bias for action - you ship fast and iterate based on feedback.
• Self-starter with curiosity, creativity, and a distaste for manual toil.

An Hour Ago In-Office or Remote 140K-170K Annually Senior level 140K-170K Annually Senior level Social Impact * Software Owns core product areas across the full lifecycle, from discovery and strategy through execution, launch, and iteration. Conducts customer research, workflow analysis, usability testing, competitive research, and data analysis. Partners closely with engineering and design to deliver scalable user experiences, defines success metrics and instrumentation, and supports launches through messaging and cross-functional readiness. The role also requires hands-on AI experience and operates in a high-ownership, low-structure B2B SaaS environment. Top Skills: AICRM SailPoint

Customer Success Manager

An Hour Ago Remote or Hybrid United States 60K-101K Annually Mid level 60K-101K Annually Mid level Artificial Intelligence * Cloud * Sales * Security * Software * Cybersecurity * Data Privacy Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues. Top Skills: IdentityiqSailpoint

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Posted Yesterday Remote Hiring Remotely in USA Entry level Remote Hiring Remotely in USA Entry level Build AI-powered product quality infrastructure for capturing, synthesizing, routing, and acting on customer feedback. Develop bug intake and triage systems, dashboards, data pipelines, analytics tooling, and integrations with ticketing, payment, CRM, and data warehouse systems. Partner with support engineers and domain specialists to improve product quality and ship internal tools quickly. The summary above was generated by AI

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.