Network Specialists

NexGen Data Systems is seeking a Network Specialists to provide daily on-site network operations support at assigned MTF location, ensuring network infrastructure availability, resolving Tier 0 incidents, and serving as primary 24/7 point of contact for network-related issues. The scope of this project is to provide LAN/WLAN network sustainment and operations services to the MHS MTFs and related activities, including DHA headquarters and training locations, inside the continental United States. This includes functions such as network performance measurement and monitoring, assistance with network design and development, network measurement. It also includes customer service in the form of trouble tracking and troubleshooting, at the Tier 2 and Tier 3 level, for escalated trouble tickets and maintenance and sparing support.

• Federal contracting environment supporting Defense Health Agency operations
• Large-scale enterprise network serving 137 MTFs, 500+ GSUs, and 179,000 users
• 24/7 mission-critical operations requiring high availability
• Multi-region support (CONUS, Pacific, Europe as applicable)
• On-call rotation responsibilities for emergency support

Roles & Responsibilities:

• Serve as primary on-site 24/7 network support contact for assigned MTF
• Perform daily network infrastructure operations and maintenance activities
• Install, configure, and maintain routers, switches, wireless access points, and controllers
• Create and manage VLANs in accordance with DHA Zone Architecture Requirements
• Troubleshoot network connectivity issues and coordinate with GSC for escalations
• Install, test, terminate, and certify network cabling (material provided by Government)
• Perform device configuration and firmware updates per DHA standards
• Support network monitoring via SolarWinds NPM and ensure 100% device compliance
• Conduct monthly hardware inventory validations for Asset Management (CDRL A010)
• Respond to and resolve Tier 0 trouble tickets without GSC escalation
• Coordinate with site staff on network-related activities and service impacts
• Support DHA Infrastructure Modernization hardware refresh initiatives
• Participate in on-call rotation for after-hours support at assigned site

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Desired/Required Skills:

• Active Department of Defense Secret level security clearance required.
• DoD Approved 8570 / 8140 OS and Cybersecurity certifications required.
• REQUIRED: Security+ and Cisco Certified Network Associate (CCNA) or equivalent (i.e., BCNE for Brocade, etc.).
• 2-3 years network support or IT infrastructure experience
• Bachelor’s degree in technical discipline and 2 years OR Technical/Vocational certification and 3 years
• Proficient in TCP/IP, HTTP, HTTPS, DNS, DHCP, and basic routing protocols
• Working knowledge of Cisco, Brocade, or Juniper switch/router configuration
• Understanding of 802.1d/q/w, 802.3, 802.11 wireless, communication standards
• Hands-on with SolarWinds for monitoring and basic troubleshooting
• Basic network security awareness: firewalls, VPN concepts
• Cable termination, certification tools, and physical layer troubleshooting
• Ethernet, Fast Ethernet, Gigabit Ethernet operations
• Windows OS, basic Active Directory troubleshooting
• ServiceNow ticket management and documentation
• Understanding of medical facility network requirements, NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws., 802.1, 802.11, 802.3, Asset Management, CCNA - Cisco Certified Network Associate, Cisco Network Systems, CompTIA Security+, Computer Firmware, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), DoD Directive 8140, DoD Directive 8570, DoD Secret Clearance, Documentation, Emerging Technology, Environmental Health, Expert Systems, Fast Ethernet, Federal Contracts, Firewalls, Gigabit Ethernet, Government, HTTP (HyperText Transport Protocol), HTTPS (HyperText Transport Protocol Secure), Identify Issues, Information Technology & Information Systems, Internet Security, Inventory Levels, Juniper Routers, Local Area Network (LAN), Microsoft Active Directory, Microsoft Windows Operating System, Network Administration/Management, Network Architecture/Engineering, Network Cable, Network Design, Network Monitoring, Network Performance/Analysis, Network Router Configuration, Network Routers, Network Security, Network Support, Network Switching, Network Systems, On Call, Operating Systems, Operational Support, Operations, Performance Analysis, Performance Metrics, Project Estimates, Routing Protocols, Security Clearance, ServiceNow, Systems Engineering, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Trouble Tickets, United States Department of Defense (DoD), VLAN (Virtual Local Area Network), VPN (Virtual Private Network), Wireless Communications, Wireless LAN, Wireless Protocols/Standards

• Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
• Company provides short and long term disability plans.
• 401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.
• Comprehensive training and development program.
• 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.

NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.