SAP Customer Solution Adoption Senior Specialist

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging - but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Customer Solution Adoption Senior Specialist plays a critical role in driving customer success by accelerating the adoption and value realization of SAP solutions. This role partners closely with customers, account teams, and internal stakeholders to ensure customers achieve their desired business outcomes and maximize return on their SAP investments.

The specialist acts as a trusted advisor, leveraging deep solution knowledge, industry expertise, and best practices to guide customers through their digital transformation journey.

Key Responsibilities

Customer Engagement & Success

• Build trusted relationships with key customer stakeholders, acting as a strategic advisor on SAP solutions.

• Understand customer business goals and align SAP solution capabilities to support those objectives.
• Drive adoption strategies that ensure customers are fully utilizing deployed SAP solutions.

Solution Adoption & Value Realization

• Develop and execute adoption plans, including success metrics, KPIs, and governance models.

• Identify gaps in solution usage and provide actionable recommendations to improve adoption.
• Track and measure customer outcomes to ensure value realization and continuous improvement.

Advisory & Enablement

• Provide guidance on best practices, standard processes, and solution optimization.

• Deliver enablement sessions, workshops, and training to customer teams as needed.
• Support customers in leveraging new features, innovations, and releases within SAP solutions.

Collaboration & Stakeholder Management

• Partner with Customer Success Managers, Account Executives, and Solution Architects to align on customer strategy.

• Collaborate with product, support, and engineering teams to address customer needs and feedback.
• Act as the voice of the customer internally to influence product enhancements and roadmap priorities.

Risk Management & Retention

• Proactively identify risks to adoption or customer satisfaction and develop mitigation plans.

• Support renewal and expansion opportunities by demonstrating solution value and customer outcomes.
• Ensure high levels of customer satisfaction, retention, and advocacy., For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

• Bachelor’s degree in Business, Information Technology, Engineering, or related field.

• 8+ years of experience in enterprise software, customer success, consulting, or solution adoption roles.
• Experience working with SAP solutions (e.g., S/4HANA, SuccessFactors, Ariba, BTP, etc.) strongly preferred.

Skills & Competencies

• Strong understanding of cloud adoption and SaaS delivery models.

• Proven ability to drive customer engagement and adoption initiatives.
• Excellent communication, presentation, and stakeholder management skills.
• Analytical mindset with ability to interpret data and link to business outcomes.
• Strong problem-solving and consultative skills.
• Ability to work in a fast-paced, collaborative, global environment.

Technical Knowledge

• Familiarity with SAP product portfolio and ecosystem.

• Knowledge of business processes across industries (e.g., finance, supply chain, HR).
• Experience with data-driven tools, dashboards, or success measurement frameworks.

Key Competencies

• Customer Focus & Value Orientation

• Business Acumen
• Strategic Thinking
• Collaboration & Influence
• Innovation & Continuous Improvement
• Results Execution

Work Environment

• Palo Alto onsite
• May require occasional travel to customer sites

4.24.2 out of 5 stars Palo Alto, CA 94304 Hybrid work $148,600 - $306,300 a year - Full-time

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.