Business Solution Architect - Customer Experience

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

You’ll be responsible for leading the design and implementation of scalable and secure solutions and business systems across our Customer Experience landscape, which will focus on areas such as CRM enhancements (Salesforce).

Key Responsibilities May Include:

• Translate business and technical requirements into high-level architectural blueprints, ensuring alignment with enterprise standards and strategies.
• Collaborate with product managers and owners to ensure solution designs meet current and future business requirements, maintaining a robust architectural runway.
• Lead the evaluation, design, and analysis of solutions architecture for business applications and technologies to address specific organizational needs.
• Provide technical leadership in managing and developing architectures for broader scopes of projects, products, and initiatives.
• Prepare and manage submissions to the Technology Review Board (TRB) and Architecture Review Board (ARB), ensuring compliance with governance standards.
• Monitor and analyze emerging technology trends and disruptions, recommending their practical application to support evolving business models and value streams.
• Create architectural designs that guide solution development across products, services, projects, and systems, including applications, technologies, processes, and information.
• Support lifecycle decisions for applications and technologies, including maintaining, refreshing, or retiring systems, ensuring alignment with business objectives.

Experience:

• 5+ years of experience in business solutions architecture or system design roles.
• Strong background in process optimization and automation.
• Proven experience with architectural design software and tools (TOGAF, etc)
• Experience with project management and implementing complex systems architectures.
• Strong understanding of enterprise application integration, including API management, middleware and data integration platforms
• Strong background in enterprise systems (Software Platforms, ERPs, etc)

Knowledge:

• Knowledge of enterprise architecture frameworks and best practices.
• Familiarity with security and compliance standards and requirements.
• Experience with cloud-based systems and services.
• Knowledge of systems development lifecycle (SDLC) and software development practices.
• Knowledge of emerging technologies such as Artificial Intelligence and IOT is a bonus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Strong understanding of business processes, data flow and systems.
• Strong analytical and problem-solving skills.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Remote Type

Hybrid Remote

Skills to succeed in the role

Active Learning, Adaptability, Cross-Functional Work, Curiosity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at .

• 5+ years of experience in business solutions architecture or system design roles.
• Strong background in process optimization and automation.
• Proven experience with architectural design software and tools (TOGAF, etc)
• Experience with project management and implementing complex systems architectures.
• Strong understanding of enterprise application integration, including API management, middleware and data integration platforms
• Strong background in enterprise systems (Software Platforms, ERPs, etc)

Knowledge:

• Knowledge of enterprise architecture frameworks and best practices.
• Familiarity with security and compliance standards and requirements.
• Experience with cloud-based systems and services.
• Knowledge of systems development lifecycle (SDLC) and software development practices.
• Knowledge of emerging technologies such as Artificial Intelligence and IOT is a bonus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Strong understanding of business processes, data flow and systems.
• Strong analytical and problem-solving skills.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams., Active Learning, Adaptability, Cross-Functional Work, Curiosity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.