Artificial Intelligence and Modern Work Specialist

The Artificial Intelligence and Modern Work Specialist will focus and specialize on implementation and technical consulting for Artificial Intelligence and Modern Work solutions. As a member of the SAA Collaboration Services team, provide university-wide consulting about emerging technologies such as Artificial Intelligence tools and help build Al services and solutions to address campus needs. Support modern work solutions at UVM, providing guidance and training for services such as the Microsoft 365 platform and helping departments with expert guidance for tools such as Power Automate to support low-code workflow solutions, bringing processes improvements across UVM. Enable and promote enhanced consulting, structured end-user training, departmental engagement, and proactive adoption programs for Microsoft 365, Copilot, and adjacent technologies, with the goal of lifting organization-wide productivity through wider and deeper adoption of modern work practices and collaboration tools and services.

Assist departments and employees to make more effective use of Al and modern work tools in secured UVM managed environments, prioritizing data security and privacy. Contribute to maximizing the value of UVM’s licensing investments by providing training and consulting for both Al and our Microsoft 365 environment.

Minimum Qualifications (or equivalent combination of education and experience)

• Bachelor’s degree in technology related field and five years of relevant experience. Four additional years of experience can substitute for the degree.
• Excellent written and verbal communication, documentation skills, and experience public speaking and delivering trainings.
• Experience with Generative AI systems like Copilot and ChatGPT, including experience building agents and chatbots.
• Effective troubleshooting skills, including system and network diagnostic experience.
• Excellent customer service experience.

Desirable Qualifications

• Experience with Power Platform tools such as Power Automate and Power BI.
• Proficiency with Windows scripting and automation tools, ideally PowerShell.
• Experience with Microsoft 365 services administration.
• Experience with Active Directory and Group Policy.
• Expertise with Exchange, SharePoint, traditional file and print services, or related technologies.
• Experience working at an academic institution.