Support Engineer

• Responsible for providing advanced application development and 24x7 production support for enterprise platforms, ensuring system stability, performance, and continuous improvement., * Develop and support .NET-based applications (C#, ASP.NET, .NET Core, Web API, WCF) using Microsoft SQL Server and Visual Studio.
• Collaborate with architecture and development teams to design scalable, high-performing solutions.
• Support containerized environments (Docker/Kubernetes) and manage deployments via Azure DevOps CI/CD pipelines .
• Monitor and troubleshoot systems using Kafka, Elasticsearch, and Kibana .
• Perform database design, query optimization, and performance tuning (DDL/DML).
• Produce and maintain technical documentation, architecture diagrams, and flowcharts .
• Ensure high-quality code through code reviews, testing (unit/functional), and adherence to best practices .
• Develop and execute test plans, cases, and scenarios , and analyze results for continuous improvement.
• Provide L2 production support , including incident resolution, escalation management, and status reporting.
• Participate in change management processes and collaborate with cross-functional teams (network, infra, DevOps).
• Support web application deployment on IIS and maintain operational stability.
• Contribute to customer engagement and relationship management .

• Strong experience in .NET development and full-stack technologies (including AngularJS, Node.js, Java, jQuery).
• Hands-on experience with Kubernetes, Docker, and Azure DevOps pipelines .
• Working knowledge of Linux environments .

• Experience with distributed systems, messaging platforms (Kafka), and observability tools (Elastic stack) .

• Exposure to Cloudera and Big Data ecosystems .
• Advanced expertise in SQL performance tuning ., Analysis Skills, AngularJS, Apache Kafka, Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Artificial Intelligence (AI) Natural Language, Best Practices, Big Data, Change Management, Cloudera, Code Reviews, Computer Hardware, Computer Servers, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Data Description Language (DDL), Database Design, DevOps, Distributed Computing, Docker, Ecosystems, Elasticsearch, Identify Issues, Information Technology Consulting, Information/Data Security (InfoSec), Internet Application, Java, Licensing, Linux Operating System, Machine Learning, Management of Information Systems/Technology (MIS), Manufacturing, Messaging Technology, Microsoft .NET, Microsoft ASP.NET (Active Server Page), Microsoft C# (C Sharp), Microsoft IIS Web Server (Internet Information Services), Microsoft SQL Server, Microsoft Visual Studio, Microsoft Windows Azure, Microsoft Windows Operating System, Natural Language Processing (NLP), Node.js, Operating Systems, Performance Management, Performance Tuning/Optimization, Production Support, Project/Program Management, Query Optimization, SQL (Structured Query Language), Short Messaging Service (SMS), Software Administration, Software Development, Speech Technology, Technical Support, Technical Writing, Test Case, Test Plan/Schedule, Testing, Unit Test, Windows Communication Foundation (WCF), jQuery

The Client is a renowned multinational technology company which has grown to become one of the world’s most influential and successful companies in the field of software development, computer hardware, and related services. The Client s primary focus revolves around developing, manufacturing, and licensing a wide range of software products, including the globally recognized operating system, Windows. It has released several versions of Windows, catering to both personal computers and servers, which have become integral to the functioning of millions of devices worldwide. Apart from Windows, client offers an extensive portfolio of software applications and tools for both individuals and enterprises. Moreover, client has a substantial presence in the field of artificial intelligence (AI) and research, working on projects like the development of conversational AI agents, natural language processing, and machine learning technologies.

Rate Range: $85-$95/Hr

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaJMboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment., ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at