On-Site Service Engineer AI Data Center

** ONCE A CANDIDATE BEGINS THEIR ENGAGEMENT, THEY WILL BE REQUIRED TO ATTEND A WEEKLY TOUCH POINT CALL WITH THE ** TEAM ** Job Posting Title: On-Site Service Engineer AI Data Center ** Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required strong data center and server fundamentals are what matter most. What You ll Do Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate Support both reactive and preventive maintenance following established procedures Collaborate with internal teams and customers during service events to ensure clear communication and resolution Document work performed and contribute to shared knowledge and best practices Participate in on-call rotations and support extended coverage when needed What You Bring

Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.) Familiarity with Linux or similar operating systems Strong troubleshooting and problem-solving abilities Comfortable working independently on-site and communicating clearly with customers Willingness to learn and support emerging technologies, including AI platforms Qualifications 3 5+ years of experience in technical support, field service, or data center roles Associate or bachelor s degree in IT or related field (or equivalent experience) Dell or other vendor certifications are a plus, but not required Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules ** PLEASE NOTE THAT THE CLIENTS WILL BE USING THE BELOW CRITERIA TO EVALUATE THE CANDIDATES. PLEASE KEEP THIS IN MIND WHILE YOU ARE SCREENING YOUR CANDIDATES. Candidate Evaluation Checklist Proximity & Availability Candidate lives locally (within 15 45 minutes of the work site) Comfortable with daily commute Willing to work shifts and be on call Technical Ability Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds) Experience with server swaps and deployments Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements) Experience with water cooling servers (desirable, not required) Familiarity with Linux Has built PCs Follows provided Plan of Action (POA) from support Stays current with technology (reading, company announcements, continuous learning) Can handle the physical demands of the job Documentation Provides real-time, detailed documentation Demonstrates good documentation habits Has experience in documentation Communication & Team Fit Communicates clearly, directly, and proactively Is personable and articulate Provides detailed examples Works well in a team and maintains a positive attitude Does not require excessive prompting or give elusive answers Work Ethic & Prioritization Demonstrates strong work ethic and accountability Can prioritize tasks based on severity and customer demand Shows initiative and thrives in fast-paced, critical environments No periods of inactivity, lack of initiative, or difficulty handling pressure Security & Clearance U.S. citizenship Ability and willingness to obtain (or having held) a security clearance if applicable Decision Outcomes Meets all criteria above and is recommended to move forward If not aligned with priorities, or concerns exist about communication, initiative, or work ethic, not recommended

Skills: Artificial Intelligence (AI), Best Practices, Build Management, CPU (Central Processing Unit), Communication Skills, Computer Firmware, Computer Maintenance, Consulting, Customer Relations, Dell Computers, Emerging Technology, Establish Priorities, GPU (Graphics Processing Unit), Identify Issues, Information Technology & Information Systems, Lift/Move 50 Pounds, Linux Operating System, Memory Hardware, Network Operations Center, On Call, On Site Support, Operating Systems, Preventative Maintenance, Problem Solving Skills, Procedure Development, Security Clearance, Server Support, Team Player, Technical Support, United States Citizen, Willing to Travel

This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service