Senior Manager, Software Development

Lead a high-performing engineering team responsible for building, operating, and supporting mission-critical applications with a strong focus on system reliability and production ownership., The Senior Manager is responsible for leading a team of Developers and QA Engineers to deliver scalable, high-performing software solutions while maintaining strong ownership of production systems. This role drives modern engineering practices across cloud-native platforms, ensures system reliability, and supports operational excellence through effective production support, incident management, and continuous improvement.

Who you will work with:

Software Developers and QA Engineers (direct team)

Product Management for roadmap alignment

Architecture and Platform teams for system design and modernization

Client Success and Support teams for production operations and issue resolution

Implementation teams for deployments and integrations, Lead development and delivery of scalable services and applications built with .NET (C#) and deployed in AWS environments

Drive adoption of modern engineering practices across cloud-native architectures, APIs, and distributed systems

Ensure high standards of code quality, system performance, and operational reliability

Own production health, uptime, and system reliability for supported applications

Lead incident management, root cause analysis, and post-incident improvements

Drive improvements in monitoring, alerting, and observability across systems

Guide system design and technical decisions aligned with architectural standards

Strengthen engineering ownership of system quality, reliability, and production outcomes

Partner with cross-functional teams to support deployments, integrations, and customer environments

Promote adoption of AI-assisted tools to improve engineering productivity, system quality, and operational efficiency

Ensure strong on-call practices and operational readiness across the team, The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

8+ years of experience in software development and platform engineering

3+ years of experience leading engineering or cross-functional technical teams

Strong technical expertise in .NET (C#) and distributed system architectures

Experience building and operating applications in AWS cloud environments

Strong understanding of system reliability, production support, incident management, and operational excellence

Experience designing and supporting API-driven and integration-heavy systems

Strong analytical, communication, and stakeholder management skills

Preferred Qualifications:

Experience in healthcare technology or mission-critical enterprise systems

Experience supporting large-scale production environments and client deployments

Familiarity with AI-enabled platforms or intelligent automation technologies, Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what’s possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.

Flexible time off to include paid holidays and volunteer time.

Robust health, dental, and vision insurance plans on your first day of employment

Comprehensive employee assistance program (EAP)

Employer-paid life insurance/AD&D/short-term and long-term disability insurance

Flexible spending account (FSA) or health savings account (HSA)

Matched 401(k)

Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009

Scottsdale, AZ

• 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community. Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.