Help Desk Specialist

S2Technologies is seeking a Help Desk Specialist to provide hands-on IT support for AF/A10 users in a fast-paced, mission-focused environment. In this role, you will serve as the primary technical resource for troubleshooting workstations, network, and application issues; supporting cybersecurity and systems compliance; maintaining SharePoint and web content; and managing telecommunications, VTC systems, and IT assets. This position is ideal for a detail-oriented IT professional with strong customer service skills and experience supporting secure DoD environments., * Serve as the primary point of contact for end-user IT support, resolving daily help desk requests. * Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. * Coordinate with the Communications Squadron to support system and network administration, configuration control, and system updates. * Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring compliance with DoD and Air Force security policies. * Help maintain secure communication and computer systems by following DoD standards that maintain Emissions Security-(EMSEC) and protect against unauthorized access. * Update and maintain SharePoint sites and web based tools. * Provide support for phones, telecommunications equipment, and VTC systems, including scheduling and troubleshooting. * Manage IT asset inventories, including equipment tracking, transfers, and turnins. * Support records management and routine administrative tasks that keep workflows organized and compliant.

• Minimum 1 year of relevant experience in IT help desk, client support, system administration, or related IT support roles. * Hands-on experience with configuration management, client systems support, and role-based access control. * Working knowledge of DoD cybersecurity and information assurance requirements, including applicable DISA and Air Force security policies. * Ability to maintain secure systems and communications in accordance with DoD security policies and best practices. * Proficiency with SharePoint administration, web content updates, and common collaboration tools. * Familiarity with or experience supporting SIPR/NIPR workstations, VTC systems, telecommunications equipment, and related secure-network technologies.
• DoD or federal IT support experience preferred

Required Security Clearance:

• Top Secret (TS) with SCI eligibility

Required Certification(s):

• DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec).

Preferred Skills:

• Additional certifications (Network+, A+, MSCA/MCSE) preferred.

Education:

• High school diploma or equivalent required. Relevant technical education, certifications, or college coursework preferred.