Change Management Leader (AI Adoption)

REQUEST TECHNOLOGY

Chicago, IL, United States

8 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

10 years minimum

Working hours

Regular working hours

Job source

Artificial Intelligence Generative AI

Own and evolve companywide enterprise AI literacy program, ensuring role-appropriate AI training reaches all users of AI
Lead the workforce transformation agenda associated with AI adoption, partnering with business functions to redesign roles as AI is embedded into how work gets done.
Design and drive change management programs for individual AI use cases as they move from production into broad adoption, working in coordination with the AI Solutions Leads who own use case delivery.
Identify and address adoption friction, resistance, and AI literacy gaps at the enterprise level before they surface as recurring, use-case-level failures.
Develop and track adoption metrics (e.g., embedded/recurrent AI use by role and function) and report progress against AI Strategy adoption targets.
Partner with AI Portfolio & Transformation (AIPT) to align enablement and change activities with the AI roadmap and the pace of the use case pipeline reaching production.
Build change management playbooks and communication materials that can be reused across use cases and business functions.
Serve as a point of connection between the business, AIPT, and AIRE on questions of adoption readiness and organizational impact.

Bachelor’s degree
10+ years of experience in change management, organizational transformation, learning & development, or a related discipline.
Experience supporting AI technology rollouts
Experience operating in a regulated or financial services environment
Working knowledge of AI/GenAI tools and their practical use in a corporate environment; ability to speak credibly to both business and technical audiences about adoption.
Relevant certifications such as Prosci preferred