Systems Administrator

The Systems Administrator is responsible for the administration, security, optimization, and operational reliability of MOPOP’s enterprise systems and core technology infrastructure. This role manages servers, cloud platforms, identity and access management, enterprise applications, integrations, backups, and other business-critical systems that support organizational operations and guest-facing experiences. As the primary technical owner of the systems environment, this position partners closely with IT leadership, vendors, and cross-functional departments to maintain secure, scalable, and high-performing technology solutions aligned with organizational priorities. This role plays a critical part in infrastructure reliability, cybersecurity, enterprise application support, system lifecycle planning, incident response, and continuous improvement initiatives across MOPOP’s technology ecosystem.

Essential Job Duties (other duties as assigned) Infrastructure & Systems Administration

• Manage and maintain physical and virtual servers, including patching, updates, monitoring, and performance optimization
• Administer Active Directory, Group Policy Objects (GPOs), identity management systems, and access controls
• Administer the Microsoft 365 environment, including Exchange, Teams, SharePoint, OneDrive, and related services
• Manage backup systems, perform data restores, and ensure data protection integrity with partnership of the Network Administer
• Monitor infrastructure performance, capacity, and overall system health, including alerting and logging systems
• Maintain system security posture, remediate vulnerabilities, and support endpoint protection platforms with partnership of the Network Administer
• Participate in incident response investigations, audits, and security reviews
• Manage Single Sign-On (SSO), Conditional Access policies, MFA, and authentication systems
• Maintain system permissions, access controls, audit logging, and compliance standards
• Develop and maintain automation scripts and workflows to improve operational efficiency
• Maintain infrastructure documentation, diagrams, standards, and operating procedures
• Follow and enforce change management processes
• Manage infrastructure lifecycle planning, including hardware and software refresh cycles
• Coordinate vendor support cases, renewals, and licensing complianceEvaluate and recommend infrastructure improvements aligned with the organization’s technology strategy

Enterprise Systems & Business Applications

• Serve as the primary administrator and technical owner for enterprise systems and business-critical applications across the organization
• Manage and support CRM, POS, ticketing, digital asset management, SQL, and other operational platforms
• Maintain system integrations and ensure reliable data flow between platforms and services
• Coordinate application updates, testing, troubleshooting, and vendor escalations
• Support application security, permissions, access management, and compliance requirements
• Assist in evaluating, implementing, and optimizing new technology systems and SaaS platforms
• Monitor application performance, uptime, and overall system health across organizational systems
• Support reporting platforms, backend services, and application-related infrastructure dependencies
• Maintain documentation for enterprise systems, configurations, integrations, and support proceduresParticipate in technology projects, migrations, implementations, and continuous improvement initiatives related to organizational systems

MOPOP Community

• Support our internal culture, which inspires and empowers our staff to live our mission to its highest standards.

· Contribute to a consistent customer service standard across all departments.

· Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.

Do you have experience in Windows?, Do you have a Bachelor’s degree?, · Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience

· 5+ years of experience supporting enterprise infrastructure, systems administration, and business-critical technology environments

· Experience administering Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory, Group Policy, and identity/access management platforms

· Experience supporting Windows Server environments, virtualization platforms (VMware, Hyper-V, or equivalent), and cloud-based infrastructure services

· Experience managing enterprise applications such as CRM, POS, ticketing, ERP, DAM, SaaS, or operational business systems

· Experience supporting system integrations, data flow management, and application connectivity across platforms

· Experience with cybersecurity best practices, endpoint protection, vulnerability remediation, MFA, Conditional Access, and system hardening

· Experience with backup, disaster recovery, business continuity planning, and recovery testing procedures

· Experience supporting SQL Server environments, reporting platforms, backend application services, or enterprise data systems

· Experience developing automation scripts and operational workflows using PowerShell or similar scripting tools

· Experience working within change management, governance, compliance, and technical documentation frameworks

· Ability to troubleshoot complex technical issues across infrastructure, applications, and enterprise systems environments

· Strong organizational skills with the ability to manage multiple priorities, projects, and operational responsibilities simultaneously

· Strong communication and interpersonal skills with the ability to translate technical concepts for non-technical stakeholders

· Ability to collaborate effectively across departments, vendors, leadership teams, and external partners

· Experience supporting technology operations in multi-site, guest-facing, nonprofit, museum, entertainment, or cultural environments is a plus

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Employee assistance program
• Free parking
• Commuter assistance, Work Schedule: 40 hours per week, Monday-Friday. Hybrid work schedule eligible, at least three days onsite.

Salary: $90,000 - $100,000, This full-time position includes Medical/Vision insurance, Dental insurance, 3.08 hours of accrued Vacation per bi-weekly pay period, Seattle Sick/Safe, up to 8 Company Holidays paid throughout the year, EAP, 401k plan with vested match schedule once eligible, and subsidized transportation benefits for Orca Pass or parking.

Why MOPOP?

We’re really glad you’re thinking about joining the team at MOPOP! We believe pop culture is a universal language capable of building connections across a range of people, no matter our differences in race, religion, gender, age, sexual orientation, ability, education, socio-economic status, ethnicity, country of origin, or any other characteristic that makes us who we are. For more than twenty years, we have been showcasing how music, film, fashion, video games, sports, and more spark those connections and create a lasting cultural impact.

MOPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore, find and build community, and recognize their own creative potential. This applies not only to our guests, but also to our staff - be it in designing an educational program to engage the next generation of creators, trying to reach a new audience with a marketing initiative, preserving an artifact in our collection, or providing excellent customer service to a visitor. If this sounds like something you’d be into, we’d love to hear from you!

MOPOP’s Mission and Commitment to Diversity, Equity, Inclusion, and Accessibility

Our mission is to activate the world-shaping power of pop culture through participative experiences, discovery, and play. We believe pop culture connects us, and that it is powerful, complex, alive and who we are. MOPOP is actively committed to ongoing learning in the areas of diversity, equity, inclusion, and accessibility (DEIA). In partnership with our community, we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional “-isms,” as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality, energy, and resources, and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.

We are committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC, women, and LGBTQIA2S+ individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MOPOP employees to be part of our DEIA journey.