Data Analyst - Digital (Customer Insights & Analytics)

• Experimentation & Measurement - Designing and analyzing tests to optimize customer acquisition for Retail and Business Banking segments.
• Cross-Channel Analytics & Attribution - Understanding how customers interact across channels and identifying what drives engagement.
• Digital Journey Analytics - Uncovering insights from web and app behaviors to improve customer experiences.
• Digital Product Enablement - Partnering with product teams across the development lifecycle to support new feature launches with data and performance measurement.
• Data Products & Ad-Hoc Analysis - Building dashboards and self-service tools, and delivering quick-turn insights to answer business questions.

The Data Analyst will partner with Digital Product and Technology teams to deliver data products, insights, and scalable reporting solutions that enable data-informed decision-making. This role will support the full digital product lifecycle by measuring performance, monitoring customer engagement, evaluating new features, and providing analytical guidance for both strategic roadmap initiatives and operational priorities., * Explore, mine, and profile data across multiple datasets to gain and interpret insights for use in dashboards, ad-hoc analysis and analytics products.

• Support digital platform modernization initiatives by designing and validating reporting, dashboards, and tracking solutions for migrations to new platforms and data sources.
• Collaborate with both technical and non-technical stakeholders to translate business questions into analytical solutions.
• Support high-quality analytics delivery by conducting data quality checks, collaborating on data model design, and applying best practices for code documentation and storage.
• Develop business intelligence solutions designed to meet business needs.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Bachelor’s degree and a minimum of 3 years of related experience, or in lieu of a degree, a combined minimum of 7 years higher education and/ or work experience, including a minimum of 3 years related experience
• Intermediate SQL, experience querying databases (SQL Server, Snowflake, etc).
• Experience working in large databases
• Experience with Business Intelligence/Visualization tools (PowerBI, Tableau), * 1 or more years related work experience in data analysis, bonus if supporting digital product development, operations, or technology organizations.
• Experience with programming languages such as Python, SAS
• Experience with reporting automation (PowerBI, Alteryx)
• Experience with one or more cloud databases.
• Experience working within an agile environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $94,400.00 - $157,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.