Workday HCM Technical Delivery Manager

Workday & People Systems - Technical Delivery Manager - Cambridge based, hybrid working x2 days onsite per week, strong pension and 38 days holiday!, We’re looking for a Technical Delivery Manager - Workday & People Systems to lead the delivery, service management and continuous improvement of a complex Workday landscape.

This is a key leadership role where you’ll combine hands-on Workday expertise, technical delivery management and people leadership, ensuring the platform remains secure, reliable, well governed and aligned with business needs.

The Role

You’ll lead a team of HR & Workday Solutions professionals, overseeing both technical delivery and 2nd/3rd line support across Workday and associated People Systems.

You’ll be responsible for:

• Leading the delivery of Workday solutions through Agile/Scrum, from user story refinement through to deployment and transition into live service.

• Managing the ongoing Workday development and release roadmap.

• Providing technical and functional expertise across the Workday environment.

• Ensuring effective management of Workday biannual releases, tenant health and ongoing housekeeping.

• Leading incident, service request and change management, ensuring agreed SLAs are consistently achieved.

• Owning Workday access, security and data governance, ensuring audit readiness and data privacy.

• Working closely with HR, People Operations, Recruitment, Payroll and wider Technology teams.

• Managing third-party suppliers and implementation partners where required.

• Identifying opportunities for continuous improvement across People Systems support and delivery.

• Coaching and developing the delivery team, building capability and supporting career development.

• Acting as a key decision-maker during major incidents and ensuring rapid resolution of critical issues.

Are you an experienced Workday HCM professional looking to take ownership of a critical People Systems environment while leading a talented delivery team?, You’ll be an experienced Workday specialist and delivery leader with:

• 5+ years’ experience in Workday technical and functional configuration.

• Strong Workday HCM knowledge, ideally with experience across additional modules such as Benefits, Advanced Compensation, Learning, Peakon or VNDLY.

• Strong understanding of Workday security, permissions, data foundations and governance.

• Proven experience managing Workday support, incidents and service requests.

• Strong IT Service Management / ITIL knowledge.

• Experience delivering technology through Agile/Scrum methodologies.

• Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences.

• Experience leading, coaching and developing technical teams.

• A proactive approach to continuous improvement and platform optimisation.

Certifications

Ideally, you’ll hold:

• Workday HCM certification, plus at least one additional Workday certification.

• ITIL certification.

• Scrum Master / Agile certification.

Why Apply?

This is an excellent opportunity to take a senior leadership position within a major technology environment, combining Workday expertise, technical delivery, service management and people leadership.

You’ll have significant autonomy, ownership of a business-critical People Systems platform and the opportunity to shape the future delivery and support model.

If you’re an experienced Workday professional ready for your next leadership challenge, we’d love to hear from you.