Digital Transformation Lead

Ready to help shape the future of global trade through Data, Automation, and Artificial Intelligence? Join FedEx Global Trade Services (GTS) as a Digital Transformation Lead and play a key role in accelerating our transformation into a Data, Automation & AI-driven organization in Europe. You will work closely with business leaders, operations teams, technology partners, and subject matter experts to identify transformational opportunities, drive innovation, and lead change initiatives that improve efficiency, customer experience, and business performance across our global network.

Position Summary

Ready to help shape the future of global trade through Data, Automation, and Artificial Intelligence?

Join FedEx Global Trade Services (GTS) as a Digital Transformation Lead and play a key role in accelerating our transformation into a Data, Automation & AI-driven organization in Europe.

You will work closely with business leaders, operations teams, technology partners, and subject matter experts to identify transformational opportunities, drive innovation, and lead change initiatives that improve efficiency, customer experience, and business performance across our global network., Lead Digital Transformation Initiatives:

• Drive transformation programs that support the evolution of Global Trade Services into a Data, Automation & AI-driven organization.
• Support the development and execution of the Global Trade Services digital transformation roadmap.
• Challenge existing processes and identify opportunities for simplification, standardization, automation, and digitalization.
• Promote a culture of innovation, experimentation, and continuous improvement.

Connect Business and Technology:

• Work closely with Business Analysts, Automation Engineers, Data Scientists, Product Owners, Operations Teams, and IT partners.
• Translate business needs into transformation opportunities and implementation initiatives.
• Support the successful delivery and adoption of transformation initiatives.

Stakeholder Engagement and Communication:

• Partner with senior leaders and business stakeholders to build support for transformation initiatives.
• Communicate transformation vision, progress, risks, and achievements.
• Facilitate alignment across functions and geographic regions.

Enable Organizational Adoption:

• Support change management and adoption activities associated with new technologies and processes.
• Develop communication and engagement plans that help teams embrace change.
• Identify barriers to adoption and develop strategies to overcome them.
• Measure transformation success through clearly defined business outcomes and performance indicators.

• Bachelor’s or Master’s degree in Business Administration, Engineering, Information Technology, Management, Digital Transformation, or a related field.
• Experience leading business transformation, operational excellence, digital transformation, or continuous improvement initiatives.
• Strong stakeholder management, communication and influencing skills.
• Experience working across multiple business functions and organizational levels.
• Ability to manage ambiguity and drive action in a fast-changing environment.
• Excellent communication and stakeholder management capabilities. Fluency in English, both written and verbal.
• Willingness to travel within Europe (approximately 25%)., * Experience working with Data & Analytics, Automation, Artificial Intelligence, or Digital Transformation initiatives.
• Understanding of process automation technologies, Power Platform, workflow automation, or intelligent automation solutions.
• Familiarity with Agile methodologies, Product Management, or Project Management practices.
• Experience in logistics, transportation, customs clearance, supply chain, or international trade environments.
• Change Management certification, Lean Six Sigma certification, or equivalent is an advantage.

• Lead the transformation of Global Trade Services into a Data, Automation & AI-driven organization.
• Influence strategic decisions and help define the next generation of global trade operations.
• Work on initiatives with global visibility and measurable business impact.
• Collaborate with experts in business transformation, customs, operations, technology, automation, analytics, and artificial intelligence.
• Access extensive learning opportunities and career development programs.
• Join a collaborative, diverse, and innovative global team.
• Competitive salary and comprehensive benefits package.
• Flexible hybrid working arrangements (#LI-Hybrid)

Join Us

Join us in transforming Global Trade Services into a Data, Automation & AI-powered organization that sets new standards for innovation, operational excellence, compliance, and customer experience across the global trade ecosystem.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together., FedEx is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by “Fortune” magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.