Production Support Engineer - INTL Brazil

Insight Global

Burbank, CA, United States

5 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.techcareers.com

Tech stack

Java (Programming Language) JavaScript (Programming Language) Application Programming Interfaces (APIs) Automation of Tests Monitoring of Systems Python (Programming Language) Meta-Data Management Systems Integration Transcoding Web Services Workflow Management Systems System Availability

+4 more

Media Technology Reliability of Systems Enterprise Integration Web Api

Job description

We are seeking a highly skilled Product Support Engineer with handson experience supporting Evertz MediatorX environments in broadcast media and entertainment ecosystems The ideal candidate will possess strong expertise in Java Python JavaScript troubleshooting complex media workflows application support automation development and production incident management

The engineer will be responsible for ensuring high availability performance and operational excellence of MediatorX based media asset management MAM workflow orchestration playout content processing and delivery platforms

Key Responsibilities

Application Product Support

Provide L2 L3 support for Evertz MediatorX platform across media asset management workflow automation content lifecycle and distribution workflows

Monitor production environments and proactively identify potential issues before business impact occurs

Troubleshoot platform workflow integration metadata ingest transcoding and distributionrelated issues

Perform root cause analysis RCA and implement permanent corrective actions

Manage tickets SLAs incident response change requests and problem management activities

Coordinate with broadcasters operations teams engineering teams and Evertz support teams during major incidents

Development Automation

Develop support tools monitoring utilities and automation scripts using

o Java

o Python

o JavaScript

Automate operational tasks to improve system reliability and reduce manual effort

Develop integrations between MediatorX and external systems using APIs and web services

Support enhancements defect fixes and workflow optimization initiatives

Workflow Integration Support

Support media workflows involving

o Content Ingest

o Asset Management

o Metadata Management

o Media Processing

Requirements

5+ years of application support, production support, or platform engineering experience within broadcast, media, or entertainment environments.

Hands-on experience supporting Evertz MediatorX platforms and related media workflow ecosystems.

Strong development and scripting experience with Java, Python, and/or JavaScript.

Experience troubleshooting and supporting media asset management (MAM), workflow orchestration, content ingest, metadata management, transcoding, distribution, and playout operations.

Proven experience providing L2/L3 production support, incident management, root cause analysis, and problem resolution in mission-critical environments.

Experience integrating and supporting APIs, web services, and third-party media technology platforms.

Strong understanding of media file formats, content lifecycle management, and broadcast operations.

Experience working within SLA-driven environments with responsibility for incident, change, and problem management.