Systems Administrator SaaS

The Systems Administrator works as part of an elite, agile team responsible for maintaining, automating, and optimizing enterprise and GEOINT exploitation systems. This role provides direct, on-the-floor technical support, managing virtualized endpoints, automating software deployments, and resolving complex hardware and software anomalies in a high-tempo, multi-mission environment. Key Responsibilities Systems & Virtualization Support: Maintain the integrity, security, and performance of servers, Virtual Desktop Infrastructures (VDI), virtual machines, and user-facing endpoints. Deployment & Automation: Package and automate software deployments across user environments; develop and execute administrative scripts and system testing strategies. Incident Management & Troubleshooting: Provide rapid on-the-spot resolution for software/hardware issues, replicate complex anomalies for internal diagnosis, and document technical root causes and solutions. Operations & User Administration: Manage service accounts, allocate computing resources, evaluate vendor products, recommend hardware/software upgrades, and ensure robust backup and recovery processes. Documentation & Mentorship: Maintain precise system documentation, create user guides, provide technical advice to end-users, and guide less-experienced team members.

Clearance & Citizenship: Active TS/SCI security clearance; U.S. Citizenship required. Experience: 5-10 years of directly related systems administration and analysis experience Education: Bachelor’s Degree in Computer Science, technical discipline, or equivalent combination of education, technical training, or work experience. Technical Proficiency: Experience troubleshooting client operating systems, enterprise applications, and user-facing hardware in a multi-mission environment. Software & Tools: Hands-on experience with Microsoft Office Suite (Excel, Word, PowerPoint) for technical documentation, tracking, and reporting. Core Competencies: Strong organizational, time-management, writing, and customer service skills with exceptional attention to detail. Preferred Qualifications Software Deployment: Software binary and package deployment using Tanium, Numecent, XenApp, or SCCM/MECM. Virtualization & VDI: Thin Client OS and Virtual Hosted Desktop environments (Azure Virtual Desktop, ThinPro, Citrix, ESXi/vSphere, XenDesktop). OS & Scripting: Advanced scripting in Python or PowerShell; deep familiarity with Windows 11 client administration. Log & Service Analysis: Hands-on log analysis for rapid troubleshooting and Service+ platform experience.