Solutions Engineer Team Lead

As a Team Lead Solutions Engineer at GoodFit, you will leading a team of 2 Solutions Engineers whilst playing a crucial role both pre and post sales, ensuring we’re delivering the best data sets to our clients and helping them integrate and leverage the data effectively as a part of their GTM strategies.

In your role, you’ll have the chance to work closely with commercial teams at some of the fastest growing B2B companies around (such as Clari, Chili Piper, Deepgram, Paddle, and more), translating their needs into actionable dataset and advising them on how to utilize GoodFit platform in their go-to-market efforts.

Given your close contact with both existing clients and prospects, you will act as a bridge between GoodFit’s commercial and product team, advocating for client needs, sharing client feedback and helping product bring new solutions to market.

As team lead, you will be responsible for ensuring the Solutions team have the appropriate support, capacity and processes to ensure outstanding delivery of work whilst adopting a culture of continuous improvement. What You’ll Do

• Pre-Sales: Engage in discovery sessions to translate prospects needs into bespoke datasets. Helping define the data points / data sources that capture a prospect’s ideal customer profile definition. Build demo datasets that demonstrate GoodFit’s value proposition.
• Data Analysis: using the Goodfit platform to analyse and interpret customer data, how this correlates to Goodfit’s data sets and how to best educate prospects and customers on how we have arrived at our definition of qualified account/ICP/best customers
• Onboarding: Work closely with Account Managers and new clients to deliver their solution including guiding them through possible configurations and best-practice. Meanwhile, validating that we map the right market of companies they want to target, and enrich them with the required data based on their GTM plans. Help our clients integrate the data into their existing tools such as CRMs (e.g. SFDC, HubSpot), sequencing tools (e.g. Salesloft, Lemlist) or data warehouses (e.g. Snowflake).
• Client Support: Own communications with existing clients, helping them adjust their dataset, data processes, and educate them on overall product capabilities.
• Internal Collaboration: Represent the voice of the customer and work closely with the engineering and product teams to relay feedback and push for continual product improvement. Help maintain internal and external documentation of best practices and common solutions.
• Team Lead: oversight of and responsibility for ensuring processes for managing workload, prioritisation of tasks and high performance of the team., * Work closely with a leadership team who’ve built and scaled multiple revenue teams to $100M+ ARR (you’ll learn more in 12 months than most do in 5 years)
• Quarterly off-sites in the UK (past trips: Oxford, Bath)
• Top-tier equipment & Shoreditch HQ
• Private healthcare insurance
• Gym access, monthly team events & more

Hiring Process

• Screening call with Adam: introductions, an overview of the role, and an initial conversation about your experience and motivation (30 mins)
• Task interview with Aleks, Joanna, and Adam: presentation of your task and discussion of your approach (60 mins)
• Meet the team with Joanna and Ammar: an informal conversation with your potential future teammates (30 mins)

• Passionate about data and how it can be used to drive commercial teams productivity.
• Genuine curiosity about all things GTM and proactively follows and researches new ideas and concepts relating to GTM.
• Have previous experience in Solutions / Sales Engineering or Forward Deployment Engineering roles within Saas or Data industries, working directly with the clients to help them utilise the product in the most effective way and advise them on best practices.
• Have strong technical skills in data analysis, are proficient with spreadsheets, and have experience in data wrangling and transformation. Ideally with a basic knowledge of SQL, JSON data structures, and API functionalities.
• Are curious about new technologies and how they might improve the day to day of teams in the commercial organisation
• You are obsessed with continuous improvement be that process, people or product
• Experienced / used common sales tech stack tooling such as Salesforce or HubSpot.
• Experience in prioritising workloads and communication with internal stakeholders.