Firmware Engineer

The Firmware Engineer will be responsible for embedded firmware development, debugging and technical support for high-speed optical transceivers. This role focuses on on-site customer technical support, field issue troubleshooting, product validation and firmware iteration, collaborating closely with global R&D teams to ensure stable delivery and smooth customer project implementation., * Develop, maintain and optimize embedded firmware for 100G/400G/800G/1.6T optical modules based on C/C++.

• Implement and debug industry standard protocols including CMIS, SFF-8636, SFF-8472, master I2C, MDIO, SPI and other mainstream interfaces.
• Provide on-site technical support for local US customers, conduct on-site debugging, problem investigation and failure resolution at customer labs and data centers.
• Collect customer feedback, sort out field defects, feed back to R&D team and push firmware revision and version upgrade.
• Cooperate with China team to synchronize technical solutions, sort out problem logs and summarize troubleshooting experience.

Do you have experience in Technical troubleshooting support?, * Bachelor’s degree or above in Electronic Engineering, Telecommunication, Optoelectronic Engineering, Computer Engineering or related majors.

• Proficiency in Mandarin
• 5+ years optical module firmware development experience, familiar with mainstream high-speed transceiver product architecture.
• Rich practical experience in 400G/800G QSFP-DD / OSFP module firmware development and debugging.
• Familiar with ADI, STM32, ARM embedded MCU development environment.
• Proficient in embedded C/C++ programming, skilled in firmware debugging and performance optimization.
• In-depth understanding of CMIS protocol, complete knowledge of optical module software development process.
• Familiar with optical path adjustment, optical power control, temperature compensation and related underlying logic.
• Able to independently use oscilloscope, logic analyzer and other tools for field problem positioning.
• Familiar with Python script development is preferred.
• Strong on-site emergency troubleshooting ability, able to travel frequently to customer sites across the US.
• Good service awareness and communication skills, able to accurately understand customer demands.
• Strong sense of responsibility, able to independently track and close customer technical issues.
• Adaptable to fast-paced working mode, willing to take short-term business trips.

3.53.5 out of 5 stars Santa Clara, CA $100,750 - $168,870 a year - Full-time, Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• Paid holidays, The base salary range for this position is $100,750 - $168,870 USD annually. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol’s total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K. Our Mechanical Application Development Engineers are also eligible to participate in an annual incentive bonus program.

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking a Firmware Engineer to join our team located in Santa Clara, CA.