SOD PAS Specialist

The SOD PAS Specialist may be deployed to different desks, floors, or work stations throughout each day to cover areas at peak times. The SOD PAS Specialist must be flexible and be able to complete work with considerable independence on a daily basis. The SOD PAS also provide support to the Russell Street Clinic and could be deployed to work at that clinic depending on business needs.

• Six months of work experience in a medical office setting, including high volume direct patient contact OR\n
• One year of work experience in a high volume direct public contact position\n
• Basic computer keyboarding skills including typing of 30 - 45 wpm\n
• Computer proficiency, including the use of Microsoft Outlook, Word, and Excel\n
• Previous cash handling experience\n
• Demonstrates excellent customer service skills with the ability to handle difficult people and situations with diplomacy and tact\n
• Must have excellent written and oral communication skills\n
• Must have numerical comprehension skills\n
• Able to maintain the confidentiality of information\n
• Exercise discretion when dealing with issues of a sensitive nature\n
• Able to accurately enter and maintain sensitive data and patient information into electronic computer database\n
• Ability to maintain cash drawer accuracy\n
• Employee must be able to multi-task and demonstrate high productivity while working in an environment with many interruptions, distractions and limited physical space\n
• Proven reliability in attendance and accountability\n
• Proficiency in speaking, reading, and writing in both English and Spanish; specific ability to verbally translate from Spanish to English and English to Spanish\n
• Bilingual Skills required\n, * Experience working in a medical setting\n
• Experience using electronic medical records, such as axiUm\n

The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.\n \n The SOD PAS Specialist works in a high public contact area dealing with patients and staff in a positive and consistent manner. Each employee must interact with the patients both in person and on the phone, some in acute dental pain, in a friendly, knowledgeable, and appropriate manner. SOD PAS Specialist will schedule appointments for new patients, referred patients, and existing patients by following instructions tailored to each clinic’s guidelines. This position is expected to provide excellent customer service for patients and is a part of improving patient experience by identifying patients’ needs, researching and informing process changes.\n \n