Desktop Support Technician IV

Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida Innovations Group and is the parent company of Croop-LaFrance (CLF), an experienced federal contracting firm.

Provides on-site end-user support, telecom installation, programming, maintenance, and repairs to a wide variety of telecommunications’ systems, equipment, cabling, and to other related systems and equipment at all locations. Aids in asset management of on-site devices. Specifically, this position is a technician responsible for providing Tier 2 resolution related to Incident Management and Service Requests, End User Device (EUD) support, Account Management, Local Registration Authority (LRA) support, VIP support, Mobile Device support, and Printer support.

Possesses and applies expertise across key tasks and high impact assignments. Plans and leads major assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as an expert across multiple project assignments. May supervise others.

• Current CompTIA Security+ or equivalent DOD baseline certification

• Minimum of 10 years of experience supporting Windows desktop/laptop/PCs and other devices (10-years of experience for IV).

• Security Clearance is required; interim level at a minimum

• IT education preferred

• Must be able to lift 50 lbs.