Applications Engineer 3

• Project Leadership: Manage large-scale automation projects ensuring timely delivery, technical accuracy, and customer satisfaction.
• Technical Consultation: Provide expert-level support for complex customer challenges; develop innovative concepts to meet technical and commercial requirements.
• Proposal Development: Lead creation of ROM, Budgetary, and Firm Fixed Price proposals with detailed technical concepts, cost estimates, and risk assessments. Manage PandaDoc changes and meet SLA/TAT requirements.
• Sales Collaboration: Partner with sales to identify and qualify opportunities; attend customer meetings to gather requirements and assess project fit.
• Customer Engagement: Present solutions to customers, highlight Ascential’s value propositions, and manage feedback.
• Cross-functional Coordination: Collaborate with engineering and manufacturing to ensure proposal feasibility; liaise between internal technical teams and customers.
• Mentorship: Guide junior applications engineers and ensure consistency in work quality.

Client Experience Management (CXM)

• Pre-Sale
• Generate and manage proposals from scope definition through delivery.
• Provide technical support including customer and internal site visits.
• Ensure a clear, well-defined scope of work with every proposal.
• Act as gatekeeper for internal Ascential staff client engagements.
• Post-Sale
• Lead MBRs, QBRs, status updates, and milestone check-ins.
• Manage change orders-issue PD notices and confirm PO receipt.
• Escalate project issues to internal teams; ensure timely resolution.
• Work alongside project execution teams for on-time, on-budget delivery.
• Conduct 30- and 90-day post-delivery check-ins (service, OEE, new work).
• Track scope changes and ensure proper revenue capture.
• Prospect for expansion opportunities within assigned accounts.

• Bachelor’s degree in Engineering; 5+ years in applications engineering, project management, or proposal writing in custom automation or engineered solutions.
• In-depth knowledge of automation systems in the Medical & Life Sciences sectors.
• Proven track record managing complex technical projects from concept to delivery.
• Proficiency in SolidWorks 3D Solid Modeling and capital equipment cost estimation.
• Experience managing pre- and post-sale customer relationships, including change orders, scope tracking, and MBR/QBR delivery.
• Proficiency in Microsoft Office Suite and PandaDoc or equivalent platforms.

Skills & Other Requirements

• Exceptional interpersonal and communication skills; ability to present technical information to both customers and internal teams.
• Excellent problem-solving, analytical, and negotiation skills.
• Strong organizational and time management abilities.
• Leadership qualities with experience mentoring junior staff.
• Willingness to travel up to 25% (primarily air travel).
• Regular computer use; periodic walking, standing, bending. Occasional machine shop environment exposure.

Skills: 3D Modeling, Analysis Skills, Automation, Automation Systems, Biology, Budget Management, Budgeting, Capital Equipment, Change Management, Change Order Management, Change Requests/Orders, Communication Skills, Cost Estimates, Cross-Functional, Customer Experience, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Interpersonal Skills, Leadership, Machining, Manufacturing, Mentoring, Microsoft Office, Negotiation Skills, Organizational Skills, Partner Sales, Post-Sales, Pre-Sales, Presentation/Verbal Skills, Problem Solving Skills, Project Evaluation, Project Execution, Project/Program Management, Proposal Development, Proposal Writing, Requirements Management, Risk Analysis, Risk Management, Sales Management, Sales Prospecting, Service Level Agreement (SLA), Software Engineering, Solid Modeling, SolidWorks, Technical Leadership, Technical Presentation, Technical Support, Time Management, Willing to Travel