Cactus Wellhead - Sr. Endpoint Engineer

JOB SUMMARY: The Senior Endpoint Engineer is a hands-on technical role responsible for the administration, configuration, and continuous improvement of the company’s endpoint management environment. This position serves as the primary technical owner for endpoint provisioning, configuration management, device compliance, mobile device management, operating system updates, and endpoint lifecycle management across a global enterprise. The role supports Windows endpoints, corporate mobile devices, approved BYOD solutions, and shared-use devices while ensuring alignment with company IT and cybersecurity standards., * Administer and maintain enterprise endpoint management platforms supporting Windows, iOS, and Android devices.

• Manage endpoint lifecycle activities including enrollment, provisioning, deployment, replacement, and retirement of endpoint devices.
• Maintain endpoint configuration profiles, device management policies, and compliance settings in accordance with approved IT and cybersecurity standards.
• Administer and improve automated device provisioning and deployment processes, including zero-touch deployment methodologies.
• Manage endpoint operating system and application update deployments to maintain device health, security, and compliance.
• Administer corporate-owned mobile devices, including tablets and other approved mobile platforms.
• Implement and maintain approved Mobile Device Management (MDM) and Mobile Application Management (MAM) solutions supporting both corporate-owned and approved BYOD devices.
• Troubleshoot and resolve device enrollment, provisioning, compliance, synchronization, and policy deployment issues.
• Maintain enterprise application catalogs and self-service software deployment offerings.
• Administer device encryption technologies and associated recovery processes.
• Support endpoint compliance initiatives by implementing approved security baselines, configuration standards, and remediation activities.
• Develop and maintain PowerShell scripts and automation routines to improve endpoint administration and operational efficiency.
• Produce operational reports regarding endpoint health, compliance, patching, encryption, and deployment success metrics.
• Administer shared-use, kiosk, and operational devices supporting manufacturing, warehouse, shop-floor, and field-service environments.
• Serve as an escalation point for endpoint-related incidents and service requests.
• Collaborate with Infrastructure, Cybersecurity, Service Desk, and third-party technical resources to implement endpoint improvements and technical initiatives.
• Develop and maintain endpoint standards documentation, operational procedures, and technical runbooks.
• Continuously evaluate endpoint platform capabilities and recommend improvements that enhance user experience, security, and operational efficiency., Safety is our top priority. All employees must comply with our comprehensive safety programs, participate in required safety training, and demonstrate commitment to our safety-first culture. This position may require working in potentially hazardous environments if you are traveling to a branch or plant location. Ensure that you follow all safety guidelines that are required when working in the field, branch or manufacturing facility.

This position generally operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to:

• Sit for extended periods at a desk and work on a computer
• Use hands to finger, handle, or feel objects, tools, or controls
• Reach with hands and arms
• Talk and hear
• Occasionally lift and/or move up to 25 pounds
• Walk or stand periodically throughout the day
• Maintain sustained concentration on computer screens
• Work under deadlines with frequent interruptions

The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cactus Companies maintains a drug-free workplace and participates in E-Verify.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or an equivalent combination of education and relevant experience.
• 5+ years of experience in endpoint administration, endpoint engineering, systems administration, or a related technical role.
• 3+ years of hands-on experience administering Microsoft Intune or a comparable modern endpoint management platform.
• Experience supporting enterprise Windows and mobile device management environments.
• Experience supporting geographically distributed organizations and serving as an escalation point for endpoint-related incidents and service requests.

PREFERRED CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• ITIL Foundation Certification
• Other relevant endpoint management certifications

JOB KNOWLEDGE, SKILLS, ABILITIES:

• Strong knowledge of Microsoft Intune and modern endpoint management practices.
• Experience managing Windows 11 endpoints, device provisioning, and endpoint lifecycle processes.
• Experience administering Microsoft Autopilot and modern deployment methodologies.
• Experience supporting Mobile Device Management (MDM) and Mobile Application Management (MAM) solutions for corporate-owned and approved BYOD devices.
• Knowledge of endpoint compliance controls, device configuration policies, security baselines, and encryption technologies.
• Proficiency with PowerShell scripting for administration, troubleshooting, and automation.
• Working knowledge of Microsoft Graph API.
• Experience supporting shared-device, kiosk, and frontline-worker device scenarios.
• Strong troubleshooting, analytical, documentation, and communication skills.
• Ability to manage multiple priorities while supporting a global endpoint environment.
• Ability to work independently, prioritize competing operational and project needs, and collaborate effectively with Infrastructure, Cybersecurity, Service Desk, and external technical resources.