Help Desk Analyst

We are looking for a Help Desk Analyst to support end users in Syracuse, New York through responsive technical assistance and dependable issue resolution. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting users with Windows environments, account access, and everyday desktop support needs. The role focuses on delivering timely service, documenting incidents accurately, and helping maintain a smooth and productive user experience., Provide first-line technical support for hardware, software, and access-related issues submitted by end users. Investigate and resolve desktop problems involving Microsoft Windows 10 and Windows 11 systems. Manage service desk requests by logging, updating, and closing tickets with clear and thorough documentation. Support user account maintenance tasks, including password resets and directory-related assistance within Active Directory. Troubleshoot common workstation issues by identifying root causes and applying practical fixes or escalation when needed. Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and set expectations on resolution timelines. Escalate more complex incidents to the appropriate support teams while ensuring continuity and follow-up. Contribute to a reliable support operation by tracking recurring issues and sharing observations that may improve service performance.

At least 1 year of experience in a help desk, service desk, or desktop support environment. Working knowledge of Active Directory for basic user account and access support. Hands-on experience supporting Microsoft Windows 10 and Windows 11 environments. Ability to perform basic troubleshooting for common hardware, software, and login issues. Familiarity with ticketing systems and standard service desk workflows. Strong verbal and written communication skills with a customer-focused approach. Ability to manage multiple support requests while maintaining accuracy and responsiveness., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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