Desktop Support II

This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This person will be responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. This person will troubleshoot issues escalated from tier 1 and escalate more difficult issues to tier 3. If you have strong tier 2 desktop support knowledge and are desiring to grow in the IT career field for a growing company, this is a great opportunity for you.

Must have 5+ years of experience in IT Tier 2 desktop support

Must have experience with escalations and customer-facing troubleshooting

Must have strong Windows 10/11 skills

Must have experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environment

Must have experience with Active Director identity and access experience on prem and and Entra ID (Azure AD), group membership management, and MFA troubleshooting

Experience with Entra/AD hybrid identity and hybrid-joined devices is desired

Must have experience with supporting networking fundamentals including TCP/IP, DNS basics, and VPN/Wi-Fi troubleshooting

Must have hands-on support for hardware and peripherals (imaging/deployment, docks, monitors, printers/scanners) and routine BIOS/firmware updates

Must have experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.) with strong documentation habits including creating knowledge base articles and support documentation

Must have excellent organizational skills, attention to detail, and clear written/verbal communication

Must have a strong focus on customer service

Experience with Powershell scripting or other scripting for automation is ideal

Experience with Windows Autopilot and device provisioning workflows is ideal

Experience with Intune/MDM troubleshooting is ideal

Experience with ServiceNow including ITSM, knowledge, and/or asset management is desired

Experience supporting hardware refresh projects is ideal

Experience supporting cellular and mobile plans is ideal

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

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Beacon Hill was founded to set a new standard in search, career placement and flexible staffing., Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies’ dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers’ technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.