IT Systems Engineer

We are looking for an experienced Senior IT Systems Engineer to join us. Reporting to the Head of DevOps, Security & IT, this individual will design, automate, secure, and operate our corporate technology environment across cloud infrastructure, identity and access management, endpoint platforms, enterprise SaaS, networking, and core IT services.

This is a hybrid role with Monday-Wednesday being onsite at our office in South San Francisco.

How You’ll Contribute:

• Grow and support our on-premises compute, security, and telecommunications infrastructure (phones, conference rooms, video conferencing, audiovisual, security cameras)
• Support our internal network infrastructure at our South San Francisco office, including WAN/LAN, VPN, DNS, and DHCP
• Provide identity and authentication support for employees, external collaborators, and contractors using platforms like Okta and Google Workspace, and AWS IAM
• Assist with lab workspace build outs
• Support existing cloud platforms (including AWS, GCP, JIRA, Slack, Salesforce)
• Support both MacOS and Windows platforms.
• Support Color MDM infrastructure (Iru)
• Maintain and improve MDM onboarding and offboarding workflows.
• Help build and support cross-functional ticketing system
• Leverage AI technologies to automate IT workflows, streamline troubleshooting, and optimize resource efficiency across internal operations.
• Research new technologies; provide suggestions for changes and improvements that reduce cost and/or increase productivity and efficiency
• Partner with Security Engineering and Compliance teams to improve our internal information security and operational security practices including asset tracking and device monitoring

• 5+ years of experience with AWS cloud infrastructure and infrastructure as code using Terraform
• Extensive knowledge of networking concepts and troubleshooting techniques to support day to day operations of a hybrid on-premises/cloud network.
• Identity and access management experience (IAM)
• Experience producing thorough documentation, runbooks and SOPs
• A demonstrated track record of successfully communicating technical terms and concepts to a broad range of audiences - technical, non-technical, internal and external stakeholders
• Experience working in a remote/distributed team environment, Amazon Web Services (AWS), Artificial Intelligence (AI), Asset Management, Atlassian JIRA, Audiovisual, Authentication, Business Operations, Cancer, Cloud Computing, Computer Security, Cost Control, Critical Care, Cross-Functional, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), DevOps, Energy Efficiency, Enterprise Endpoint, GCP (Good Clinical Practices), Genetics, Health Plan, Healthcare, Identify Issues, Identity Data Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Local Area Network (LAN), Mac Operating System, Manufacturing Data Management, Microsoft Windows Operating System, Network Administration/Management, Network Support, Nutrition, Onboarding, Operations Security (OPSEC), Patient Care, Productivity Management, Psychiatry and Mental Health, Risk Analysis, Salesforce.com, Security Infrastructure, Slack, Software as a Service (SaaS), Systems Engineering, Technical Support, Telecommunications, Teleconferencing, VPN (Virtual Private Network), Videoconferencing, Wide Area Network (WAN)

Helpful Though Not Required

• Jamf Certifications (200 Level or higher)
• Network certification(s)
• IAM/Okta certification(s)

What We Offer:

• Competitive salary
• Comprehensive medical, dental, vision, life, and disability benefits
• 401k match
• Monthly phone and wifi stipend for employees, annual ergonomic stipend
• Generous vacation policy, paid holidays and company-wide recharge days
• Equal paid parental leave for birthing and non-birthing parents
• Free cancer screening and prevention resources for employees and their adult dependents

Base Salary Range: $150,000-175,000/year