Scada Software Support Engineer

PcVue Solutions Ltd is increasing its UK presence and wants a Software Support Engineer to enhance the UK operation based in Hitchin, Hertfordshire. As a Software Support Engineer, you will support customers throughout the lifecycle of their projects, from implementation and commissioning to training and ongoing technical support., Customer Support & Project Delivery

• Deliver technical training to customers and end users.
• Provide consultancy and technical guidance throughout project delivery.
• Support the design, configuration and implementation of customer-specific solutions and interfaces.
• Participate in commissioning and deployment activities.
• Deliver after-sales technical support via telephone, remote access and occasional site visits across the UK and internationally.

Product Testing & Validation

• Test and validate software releases in collaboration with R&D teams.
• Contribute to software quality assurance and performance improvement initiatives.

Pre-Sales Support

• Design and deliver technical demonstrations.
• Support customer meetings, presentations and proof-of-concept activities., * Be part of a company with a human face that facilitates collaboration and personal development for everyone.
• Discover a trade in continuous evolution and invest yourself in motivating projects.
• Benefit from flexible work conditions.

• Degree in Industrial Automation, Control Systems, Computer Science, Software Engineering or a related discipline.
• Good command of written and spoken English.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Excellent communication and customer-facing skills.
• Full UK driving licence and willingness to travel occasionally.

Desirable Experience

• Experience with SCADA, HMI, industrial software, automation systems or technical support roles.
• Exposure to customer-facing project environments.
• Experience gained through graduate schemes, placements or apprenticeships will also be considered.

Technical Knowledge (one or more of the following)

• SCADA and Industrial Automation systems
• MQTT, OPC, BACnet, Modbus, Siemens S7, IEC protocols
• Python, JavaScript, JSON, HTML5, .NET, C#
• SQL Server, Oracle, Cosmos DB or other database technologies
• Microsoft Windows environments
• Cloud platforms including Microsoft Azure and AWS
• Artificial Intelligence and Augmented Reality technologies